At a Glance
- Tasks: Deliver exceptional customer service and manage gas connection projects from start to finish.
- Company: Join Northern Gas Networks, a leader in delivering gas to millions across the North East.
- Benefits: Competitive salary, annual bonus, generous leave, and flexible benefits.
- Other info: Full training provided; opportunities for career growth and development.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 29286 - 29286 £ per year.
Fixed Term Contract 18 Months 40 Hours Per Week Up to 5% Bonus Hybrid Working – Based at our offices in Thorpe Park, Leeds.
Deliver great customer outcomes and support key connections projects from start to finish. As a Connections Customer Advisor for Northern Gas Networks (NGN), you will be at the heart of delivering seamless gas connection projects from start to finish. You will take ownership of the design and quotation process, producing accurate, compliant solutions that meet both technical standards and commercial needs, all while putting the customer first. Working across a varied mix of standard, non-standard and diversion projects, you will manage timelines, produce clear and competitive quotes, and act as the single, trusted point of contact throughout the customer journey. It's a fast-paced, hands-on role where your attention to detail, ability to juggle priorities and commitment to great customer service will make all the difference; keeping projects on track and customers informed every step of the way.
In this role you will:
- Deliver high-quality customer service throughout the connections process
- Produce accurate, compliant designs and quotations for connection works
- Act as a single point of contact, guiding customers through their journey
- Ensure GSOS standards (4, 5 & 6) are met and minimise lead times
- Manage customer queries and complaints through to resolution
- Carry out audit corrections and respond to error/expiry reports promptly
- Work collaboratively across teams to support delivery and improvements
- Contribute ideas and feedback to support continuous improvement initiatives
We are looking for:
- Strong customer service experience
- Ability to build effective relationships with internal and external stakeholders
- Strong organisational skills and ability to work to deadlines
- Understanding of end-to-end customer or process delivery
- Attention to detail and commitment to high-quality work
- Proficient in Microsoft Office applications
Please note full training will be provided.
Desirable - Knowledge of SAP tools, alongside an understanding of connections design principles, industry standards, and GSOS and pricing principles.
Why join NGN?
- Salary from £29,286 per annum
- Annual bonus of up to 5%, recognising your contribution and performance
- 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
- Occupational sick pay available after the first 2 calendar days of statutory sick pay
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN:
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women's/Roots&Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps – Simply click ‘Apply' and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of July. If you require any adjustments during the recruitment process, please contact our Recruitment Team at STSM1_UKTJ.
Connections Customer Advisor in Leeds employer: Northern Gas
At Northern Gas Networks, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With competitive salaries, generous benefits including a bonus scheme, flexible working options, and a commitment to diversity, we empower our Connections Customer Advisors to thrive in their roles while making a meaningful impact in the communities we serve. Join us in Leeds, where you can grow your career in a dynamic environment dedicated to innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Connections Customer Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northern Gas Networks. Understand their values and recent projects. This will help you connect your experience to what they care about, showing you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and project management. Prepare your answers, focusing on how you've delivered great outcomes in the past. We want you to shine!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple priorities or tight deadlines. Highlighting your attention to detail will resonate well with the role's requirements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Connections Customer Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Connections Customer Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can deliver great customer outcomes!
Showcase Your Attention to Detail:In this role, attention to detail is key! Use your application to demonstrate how you've successfully managed projects or tasks with precision in the past. We love seeing examples of high-quality work!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Northern Gas
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering great outcomes. Be ready to discuss how you’ve handled queries or complaints in the past.
✨Get Familiar with Connections Projects
Since you'll be dealing with gas connection projects, it’s a good idea to understand the basics of the design and quotation process. Research what makes a compliant solution and be prepared to talk about how you would ensure accuracy and meet technical standards.
✨Show Off Your Organisational Skills
This role requires juggling multiple priorities, so think of ways you've successfully managed deadlines in the past. Bring examples that showcase your ability to keep projects on track while maintaining high-quality work and attention to detail.
✨Embrace Teamwork and Collaboration
NGN values collaboration, so be ready to share experiences where you’ve worked effectively with others. Highlight how you’ve contributed to team goals and improvements, and show that you’re keen to support your colleagues in delivering great customer service.
