At a Glance
- Tasks: Join us as a Customer Engineering Apprentice and learn to ensure gas safety in homes.
- Company: Be part of a leading gas network committed to innovation and community.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: Supportive environment with opportunities for growth and development.
- Why this job: Step into a rewarding engineering role and make a real difference in people's lives.
- Qualifications: Must be 18+, with GCSEs in Maths, English, and Science.
The predicted salary is between 18000 - 25000 £ per year.
2-year Fixed Term Contract - Travelling across the network 40 Hours per week. Travelling to our York Training Centre is required (accommodation available). Start date 14 September 2026.
You might not see many women in engineering roles like this, but that is changing and this could be your opportunity to step into it. When something isn’t right with the gas in someone’s home, you are the person who can help make it safe. You’ll figure out what’s happening and take action to fix the problem, and keep customers reassured throughout. It’s a role that takes technical skill, but also confidence, calm thinking, good judgement, and clear communication.
ResponsibilitiesAs a Level 3 Customer Engineering Apprentice in gas networks, you'll blend classroom learning with hands‑on experience. You’ll work alongside experienced engineers in customers' homes, while building your knowledge and skills at our York Training Centre.
- Investigate situations and determine the right next steps.
- Work carefully and make good decisions.
- Learn by doing and get involved in the practical side of the job.
- Work through problems and find a way forward.
- Show up ready to learn and be dependable.
- Take responsibility for your work and follow through with care.
As you develop, you will take on the work carried out by our Service Beyond the Meter team – from repairs, maintenance to installations in customer homes. You’ll also support people in more vulnerable situations, such as older or unwell individuals, or those unsure how to fix their boiler. It’s about listening, explaining clearly, and ensuring they feel safe in their own home. You don’t need to have it all figured out from day one. This is a role where you will grow in confidence, build practical skills, and develop within a strong support network. After two years, you’ll be ready to step into the role fully, using your skills to support customers when it matters most.
What you’ll need to get started- Ready to take your first steps into a career in gas engineering.
- Aged 18 or over by the start of the programme.
- GCSE Maths, English, and a Science at grades 4 to 9, or equivalent.
- A full UK manual driving licence.
- Live within 45 minutes of the advertised location.
- Finished all other apprenticeships by the time you start.
This is a practical role, so you will need to be comfortable with the following:
- Wearing the required PPE.
- Working outdoors in all weather conditions.
- Using tools and equipment.
- Following our safety equipment policies.
- 25 days of annual leave, plus recognised bank holidays and 2 extra half‑days over the Christmas period.
- Generous stakeholder pension scheme, doubling your contribution, up to 10%.
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, and access to a Virtual GP service.
- Family‑friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values—Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy—shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots & Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Customer Engineering Apprentice - Women in Gas in Humber employer: Northern Gas
At NGN, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that champions diversity, particularly through our Women in Gas initiative. Our Customer Engineering Apprenticeship provides not only hands-on experience and technical training but also a strong support network to help you grow in confidence and skills. With generous benefits including 25 days of annual leave, flexible working options, and family-friendly policies, NGN is committed to fostering employee development and well-being in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Women in Gas in Humber
✨Get Hands-On at Local Workshops
Don’t miss out on local engineering workshops and hackathons! They’re a brilliant way to learn something new, meet fellow aspiring engineers, and often, company reps will be scouting for fresh talent. Plus, you can mention your hands-on experiences at these events during your interviews!
✨Join Engineering Societies and Clubs
Get involved with engineering societies at your school or in your area. These communities often host talks, networking events, and even competitions, which can open doors to apprenticeship opportunities. Plus, chatting with industry professionals is never a bad idea!
✨Show Off Your Passion Online
Consider starting a blog or a social media account where you can share your engineering projects, ideas, and learnings. This not only demonstrates your passion but also your initiative. Share the link on your application to really showcase who you are!
✨Don’t Wait, Apply Early!
Apprenticeships often have early application windows, so keep an eye on Northern Gas’s website and get your applications in as soon as you can. The earlier you apply, the more likely you are to secure an interview and land that coveted position!
We think you need these skills to ace Customer Engineering Apprentice - Women in Gas in Humber
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an engineering apprenticeship at Northern Gas, make sure to highlight any relevant technical skills and subjects you've excelled in. Include specific projects or coursework that demonstrate your understanding of engineering principles—anything from physics projects to CAD designs can really make your application stand out!
Include Your Learning Experience:Since this is an apprenticeship, we want to see how keen you are to learn. In your cover letter, talk about what you hope to gain from this opportunity at Northern Gas and how it aligns with your career goals. Don’t be shy—express your enthusiasm for getting hands-on experience!
Tailor Your CV for Engineering:Make sure your CV reflects your passion for engineering. List relevant coursework, skills, and any hands-on experiences like workshops or engineering clubs. Feel free to use a clear and structured layout so it's easy for the hiring team at Northern Gas to see your qualifications at a glance.
Keep it Visual—If Possible!:If you've worked on any engineering projects, consider including visual elements in your application—like pictures, graphs or even a small portfolio link. This isn’t mandatory, but visuals can help us appreciate your work and problem-solving skills more effectively!
How to prepare for a job interview at Northern Gas
✨Showcase Your Passion for Engineering
Since you're applying for an apprenticeship, it’s crucial to demonstrate your genuine enthusiasm for engineering. Be ready to talk about any projects you've done, be it in school or in your spare time, as this shows your commitment and eagerness to learn on the job at Northern Gas.
✨Get Hands-On with Technical Questions
Expect some technical queries related to basic engineering principles. Brush up on subjects you’ve covered in your studies, such as materials science or thermodynamics. They might throw a scenario your way to gauge how you would approach solving a problem—don't be afraid to think aloud!
✨Demonstrate Your Teamwork Skills
Apprenticeships often require working in teams, so be prepared to discuss how you've worked with others in school or during any group projects. Share specific examples that reflect your ability to collaborate and communicate effectively, as this is highly valued in engineering roles at Northern Gas.
✨Ask About Learning Opportunities
Make sure to prepare some questions about the apprenticeship itself, like how training will be structured or the types of projects you'll tackle. Showing curiosity about your growth will impress the interviewers at Northern Gas, demonstrating that you're ready to dive into the learning experience.
