At a Glance
- Tasks: Kickstart your career by supporting customers with gas-related issues and learning on the job.
- Company: Join a leading gas network provider committed to safety and innovation.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: Work in a supportive environment with opportunities for growth and community involvement.
- Why this job: Make a real difference in people's lives while gaining hands-on experience in gas engineering.
- Qualifications: Must be 18+, with GCSEs in Maths, English, and Science; no prior experience needed.
The predicted salary is between 18500 - 25000 £ per year.
Contract & Working Hours
2-year fixed-term contract. 40 hours per week. Requires travel across the network. Travel to our York Training Centre is required (accommodation available). Start date: 14 September 2026.
About the Role
We’re looking for people who are ready to kickstart a career as a Customer Engineering Apprentice in our gas network. This role supports customers when gas-related issues arise, assessing situations and taking the right action. You will learn by doing the job onsite, backed up by structured learning at our Training Centre. You will attend a range of callouts to assess what’s happening and take the right action. You will support customers when something’s not right in their home, helping to resolve gas-related issues safely and effectively. As your skills grow, you will take on a wider range of work like that carried out by our Service Beyond the Meter Team, including maintenance, repairs, and installations in customers’ homes. A key part of the role is supporting vulnerable customers—someone who is elderly, unwell, living alone, or unsure of what to do when a gas cooker goes wrong. You’ll take the time to listen, explain what’s happening, and reassure customers to make them feel safe and supported before you leave. In some situations, you’ll adapt your approach to give extra care, working alongside emergency services and other NGN teams to ensure the right support is in place. Once qualified, you’ll be able to handle a wide range of essential gas works and emergency callouts across the network when it matters most.
What We’re Looking For
You need to be able to show the skills needed to step into serious situations and take responsibility for doing the job properly. You don’t need a background in gas or engineering; we’ll give you the training. What matters most is your attitude. You will be someone who:
- Stays calm and focused under pressure
- Takes procedures seriously and understands why they matter
- Can make sound decisions based on what’s in front of them
- Is comfortable with hands-on work and keen to learn
- Works well with others and communicates confidently
- Is dependable, on time, and takes pride in doing the job properly
You will need to work within set processes and regulations, which means discipline and attention to detail are essential.
Requirements
Before you apply, please confirm you meet the following:
- Keen to build a career in Gas Engineering
- Aged 18 or over by the start of the programme
- GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
- Have a full UK manual driving licence
- Live within 45 minutes of the advertised location
- Finished all other apprenticeships by the time you start
This is a hands-on role, so you will need to be comfortable:
- Wearing PPE and working safely within set procedures
- Working outdoors in all weather conditions
- Carrying out practical work
- Following our clean-shaven policies
Benefits
Benefits include:
- 25 days of annual leave, plus recognised bank holidays and two extra half-days over the Christmas period
- Generous stakeholder pension scheme, doubling your contribution up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
- Family-friendly policies, including up to six weeks of paternity leave and six months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values—Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy—shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots & Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Customer Engineering Apprentice - Gas Network in Humber employer: Northern Gas
At NGN, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Engineering Apprentice, you will receive hands-on training alongside structured learning, ensuring you gain the skills needed to thrive in your career while making a meaningful impact in the community. With generous benefits, including a robust pension scheme and family-friendly policies, NGN is committed to fostering a diverse and inclusive environment where every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Gas Network in Humber
✨Get Hands-On Experience
If you’re looking to break into the skilled trades, seek out volunteer opportunities or part-time gigs that let you flex your hands-on skills. Local community projects or workshops can give you some valuable experience and show potential employers your commitment and passion for the trade!
✨Join Trade Associations
Diving into local trade associations is a great way to connect with professionals in your field. These organisations often host events, training sessions, and networking opportunities that can put you right in front of hiring companies—who knows, you might even bump into someone from Northern Gas!
✨Leverage Your Connections
Talk to friends, family, and acquaintances about your apprenticeship search. Sometimes, the best gigs come from word-of-mouth referrals. Let everyone know you’re on the hunt; you’d be surprised at who might have a contact in the industry!
✨Apply Through Our Website!
Make sure to check out Northern Gas's career page for the latest apprenticeship openings. We always have various roles available, and applying directly through our site can help you stand out as a candidate eager to start learning and working with us!
We think you need these skills to ace Customer Engineering Apprentice - Gas Network in Humber
Some tips for your application 🫡
Show Off Your Skills:In skilled trades, your hands-on abilities say a lot. Be sure to highlight any relevant experience you've had—whether that's in school, past jobs, or personal projects. If you've got a knack for a certain technique or trade, make it shine on your CV!
Certifications Count!:If you’ve got any relevant certifications or training, don’t hesitate to showcase them. Details like your health and safety qualifications or any specific trade courses you've completed can set you apart from the competition. Just make sure they’re super clear and easy to find on your application!
Express Your Enthusiasm:For an apprenticeship, your motivation is key. Use your cover letter to explain why you’re eager to learn and grow in your chosen trade. Talk about what excites you about the industry and how working at Northern Gas can help you achieve your goals.
Tailor Your Application for Northern Gas:When you’re applying, make sure to personalise your application for Northern Gas. Do a bit of research on the company’s values and goals in skilled trades, and mention how your aspirations and values align with theirs. This shows you’ve done your homework and are genuinely keen on joining their team!
How to prepare for a job interview at Northern Gas
✨Show Off Your Hands-On Skills
As we're diving into the skilled trades for your apprenticeship, make sure you highlight any practical experience you’ve had. Whether you’ve done DIY projects or worked with tools before, let them know how comfortable you are getting your hands dirty and solving real-world problems.
✨Be Ready for Practical Assessments
Expect a hands-on assessment during the interview or as part of your apprenticeship application. You might be asked to demonstrate a specific skill or technique relevant to the trade—so brush up on your practical skills and come prepared to showcase what you’ve got!
✨Learn About the Tools of the Trade
Familiarise yourself with the common tools and equipment used in your trade before the interview. They might ask about your experience with certain tools or methods, so having a basic understanding and mentioning any tools you’ve used can really set you apart.
✨Express Your Willingness to Learn
As an apprentice, showing your eagerness to learn is crucial! Talk about your motivation for joining the industry and any steps you've taken to educate yourself, like online resources or workshops, to demonstrate you’re ready to grow with the company.
