Salary from £29,286 + Up to 5% Bonus
Permanent, 40 Hours Per Week
Based at Doxford Park, Sunderland
Keeping communities safe, one call at a time
Join our dynamic Dispatch Team at Northern Gas Networks (NGN) as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards.
Working pattern: Monday to Friday, working 8.5-hour shifts (excluding meal breaks) between 08:00 and 20:00. During peak periods, you will be required to work approximately one in four Saturdays, with a weekday rest day provided in return.
In this role you will
Deliver first-class customer service to internal and external customers; by overseeing the activities of all field-based staff to ensure they comply with field procedures
Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered
Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events
Communicate effectively with all customers including field-based personnel, and Site Managers
Work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first
We are looking for
Flexibility to work alternating shifts, including weekends,
Emergency Works Scheduler in England employer: Northern Gas
At NGN, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values innovation and community focus. Our hybrid working model based in Thorp Park, Leeds, allows for flexibility while providing opportunities for professional growth through exposure to senior stakeholders and complex financial decision-making in the energy sector. With competitive salaries, generous benefits, and a commitment to employee well-being, NGN is dedicated to fostering a rewarding environment for all team members.
