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- Tasks: Schedule and dispatch emergency and non-emergency work to ensure safety and efficiency.
- Company: Join Northern Gas Networks, a leader in delivering gas across the North East.
- Benefits: Competitive salary, bonus potential, generous leave, and flexible benefits.
- Why this job: Make a real difference in community safety while developing your skills.
- Qualifications: Strong communication, adaptability, and teamwork skills required.
- Other info: Dynamic role with opportunities for career growth and community engagement.
The predicted salary is between 29033 - 34839 £ per year.
Salary from £29,033 + Up to 5% Bonus
Permanent, 40 Hours Per Week
Based at Doxford Park, Sunderland
Keeping communities safe, one call at a time. Join our dynamic Dispatch Team at Northern Gas Networks (NGN) as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards. The working pattern is alternating shifts: 06:30 – 23:00, across 7 days, with a 19% shift allowance.
In this role you will:
- Deliver first-class customer service to internal and external customers by overseeing the activities of all field-based staff to ensure they comply with field procedures.
- Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered.
- Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events.
- Communicate effectively with all customers including field-based personnel and Site Managers.
- Work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first.
We are looking for:
- Flexibility to work alternating shifts, including weekends, bank holidays, and evenings.
- Ability to thrive in a fast-paced, customer-facing environment.
- Strong Microsoft Office skills and quick adaptability to new systems.
- Excellent communication, prioritisation, and decision-making skills.
- A collaborative team player with a focus on safety and service.
Why join NGN?
- Salary from £29,033 per annum.
- Up to 5% Bonus per annum.
- 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period.
- Occupational sick pay available after the first 2 calendar days of statutory sick pay.
- Generous stakeholder pension scheme, doubling your contribution, up to 10%.
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service.
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN:
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women's/Ethnic Minority/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps – Simply click ‘Apply' and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place end of March. If you require any adjustments during the recruitment process, please contact our Recruitment Team.
Emergency Works Scheduler employer: Northern Gas
Contact Detail:
Northern Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Works Scheduler
✨Tip Number 1
Get to know the company! Research Northern Gas Networks and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As an Emergency Works Scheduler, you'll need to liaise with various teams. Role-play scenarios with friends or family to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 3
Show off your adaptability! Highlight any experiences where you've thrived in fast-paced environments. Use specific examples to demonstrate how you can handle the dynamic nature of the role at NGN.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at NGN.
We think you need these skills to ace Emergency Works Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Emergency Works Scheduler role. Highlight relevant experience and skills that match the job description, especially your customer service and scheduling abilities.
Showcase Your Communication Skills: Since this role involves liaising with various teams, emphasise your communication skills in your application. Use examples that demonstrate how you've effectively communicated in past roles.
Highlight Flexibility: Mention your flexibility regarding shift patterns. The job requires alternating shifts, so showing that you're adaptable and willing to work weekends or evenings will make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Northern Gas
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Emergency Works Scheduler role. Familiarise yourself with the key responsibilities, such as scheduling and dispatching work, and how they relate to customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively communicated with team members or customers, especially in high-pressure situations. This will highlight your ability to thrive in a fast-paced environment.
✨Highlight Your Flexibility
Since the job requires working alternating shifts, including weekends and bank holidays, be ready to discuss your flexibility. Share any previous experiences where you adapted to changing schedules or worked outside of typical hours. This will reassure them that you're committed to meeting the demands of the role.
✨Emphasise Teamwork and Safety
NGN values collaboration and safety, so come prepared with examples that showcase your ability to work well in a team while prioritising safety. Discuss how you've contributed to a safe working environment in the past and how you can bring that mindset to their Dispatch Team.