At a Glance
- Tasks: Join us as a Customer Engineering Apprentice and help make homes safe with gas solutions.
- Company: Northern Gas Network, committed to safety, innovation, and diversity.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Why this job: Step into a rewarding engineering career while supporting your community.
- Qualifications: GCSE Maths, English, and Science at grades 4 to 9; full UK driving licence required.
The predicted salary is between 18500 - 25000 £ per year.
2-year Fixed Term Contract - Travelling across the network 40 Hours per week. Travelling to our York Training Centre is required (accommodation available). Start date 14 September 2026.
You might not see many women in engineering roles like this, but that's changing – and this could be your opportunity to step into it. When something isn't right with the gas in someone's home, you're the person who can help make it safe. You'll figure out what's happening and take action to fix the problem, and keep customers reassured throughout. It's a role that takes technical skill, but also confidence, calm thinking, good judgement, and clear communication.
As a Level 3 Customer Engineering Apprentice in gas networks, you'll blend classroom learning with hands-on experience. You'll work alongside experienced engineers in customers' homes, while building your knowledge and skills at our York Training Centre. As you develop, you'll take on the work carried out by our Service Beyond the Meter team, from repairs & maintenance to installations in customers' homes. You'll also support people in more vulnerable situations, supporting those who may be older, unwell, or unsure of how to fix their boiler. It's about taking the time to listen, explaining things clearly and making sure they feel safe in their own home.
You don't need to have it all figured out from day one. This is a role where you'll grow in confidence, build practical skills, and develop with a strong support network around you. And after 2 years, you'll be ready to step into the role fully, using your skills to support customers when it matters most. The future of Northern Gas Network looks a lot like you. You don't need experience in this kind of role to get started. What matters is that you're ready to learn and open to a new challenge.
Just as important as the practical side is how you deal with situations and support customers:
- Looking at the situations and working out the right next step
- Working carefully and making good decisions
- Learning by doing and getting involved in the practical side of the job
- Working through problems and finding a way forward
- Showing up ready to learn and being dependable
- Turning up ready and taking responsibility for your work
Because people will be relying on you, it's important to be someone who stays focused and follows things through with care.
What you'll need to get started:
- Are ready to take your first steps into a career in Gas Engineering
- Are aged 18 or over by the start of the programme
- Have GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
- Have a full UK manual driving licence
- Live within 45 minutes of the advertised location
- Finished all other apprenticeships by the time you start
This is a practical role, so you'll need to be comfortable to:
- Wear the required PPE
- Work outdoors in all weather conditions
- Work with tools and equipment
- Follow our safety equipment policies
Why join NGN?
- 25 days of annual leave, plus recognised bank holidays and 2 extra half-days over the Christmas period
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN:
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women's/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps:
Applying is straightforward. Just click apply and answer a few essential questions. We want to get to know the person behind the application, so we'll ask a few extra questions to help us understand how you think and approach different situations. We aim to review applications quickly, with interviews scheduled for mid-July. Please bring your qualification certificates to the interview. We're working to inspire more women to start their journey into engineering, while keeping our opportunities open for everyone to apply. We're committed to making our recruitment process accessible. If you need any support or adjustments along the way, please contact our Recruitment Team.
Customer Engineering Apprentice - Women in Gas in Durham employer: Northern Gas
At Northern Gas Networks, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to grow. As a Customer Engineering Apprentice, you'll benefit from a supportive work culture, comprehensive training at our York Training Centre, and a generous benefits package including 25 days of annual leave and flexible options. Join us in making a meaningful impact in the community while developing your skills in a rewarding engineering career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Women in Gas in Durham
✨Tip Number 1
Get to know the company before your interview! Research Northern Gas Network, their values, and what they stand for. This will help you connect your own experiences and values to theirs, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting customers, being able to explain things clearly is key. Try role-playing with friends or family to get comfortable with discussing technical issues in simple terms.
✨Tip Number 3
Show your enthusiasm for learning! During interviews, share examples of times you've tackled new challenges or learned new skills. This will demonstrate that you're ready to grow and adapt in the Customer Engineering Apprentice role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and taking that first step into a rewarding career in gas engineering.
We think you need these skills to ace Customer Engineering Apprentice - Women in Gas in Durham
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to share your thoughts and experiences that make you unique.
Show Your Enthusiasm:Express your excitement about the role and the opportunity to learn in gas engineering. We love seeing candidates who are eager to take on new challenges and grow with us!
Highlight Relevant Skills:Even if you don’t have direct experience, think about any skills or experiences that relate to the role. Whether it’s teamwork, problem-solving, or communication, show us how you can contribute!
Apply Through Our Website:Make sure to apply through our website for a smooth process! It’s the best way for us to receive your application and get to know you better. Plus, we’re here to support you every step of the way!
How to prepare for a job interview at Northern Gas
✨Know Your Stuff
Familiarise yourself with the basics of gas engineering and the specific role you're applying for. Brush up on key concepts, safety protocols, and the importance of customer service in this field. This will show your enthusiasm and readiness to learn.
✨Showcase Your Soft Skills
Since this role involves working with customers, be prepared to discuss how you handle communication and problem-solving. Think of examples where you've shown calmness under pressure or helped someone feel reassured in a tricky situation.
✨Dress for Success
Even though it's a practical role, first impressions matter! Dress smartly for the interview, and if you're unsure, opt for business casual. It shows that you respect the opportunity and are serious about the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, the team you'll be working with, or how they support apprentices. It demonstrates your interest in the role and helps you gauge if it's the right fit for you.
