At a Glance
- Tasks: Deliver exceptional customer service and manage gas connection projects from start to finish.
- Company: Join Northern Gas Networks, a leader in delivering gas to millions across the North East.
- Benefits: Competitive salary, annual bonus, generous leave, and flexible benefits.
- Other info: Full training provided; opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Strong customer service skills and ability to manage relationships effectively.
Fixed Term Contract 18 Months 40 Hours Per Week Up to 5% Bonus Hybrid Working – Based at our offices in Thorpe Park, Leeds
Deliver great customer outcomes and support key connections projects from start to finish. As a Connections Customer Advisor for Northern Gas Networks (NGN), you will be at the heart of delivering seamless gas connection projects from start to finish. You will take ownership of the design and quotation process, producing accurate, compliant solutions that meet both technical standards and commercial needs, all while putting the customer first.
Working across a varied mix of standard, non-standard and diversion projects, you will manage timelines, produce clear and competitive quotes, and act as the single, trusted point of contact throughout the customer journey. It’s a fast-paced, hands-on role where your attention to detail, ability to juggle priorities and commitment to great customer service will make all the difference; keeping projects on track and customers informed every step of the way.
In this role you will:
- Deliver high-quality customer service throughout the connections process
- Produce accurate, compliant designs and quotations for connection works
- Act as a single point of contact, guiding customers through their journey
- Ensure GSOS standards (4, 5 & 6) are met and minimise lead times
- Manage customer queries and complaints through to resolution
- Carry out audit corrections and respond to error/expiry reports promptly
- Work collaboratively across teams to support delivery and improvements
- Contribute ideas and feedback to support continuous improvement initiatives
We are looking for:
- Strong customer service experience
- Ability to build effective relationships with internal and external stakeholders
- Strong organisational skills and ability to work to deadlines
- Understanding of end-to-end customer or process delivery
- Attention to detail and commitment to high-quality work
- Proficient in Microsoft Office applications
Please note full training will be provided.
Desirable - Knowledge of SAP tools, alongside an understanding of connections design principles, industry standards, and GSOS and pricing principles.
Why join NGN?
- Salary from £29,286 per annum
- Annual bonus of up to 5%, recognising your contribution and performance
- 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
- Occupational sick pay available after the first 2 calendar days of statutory sick pay
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps – Simply click ‘Apply’ and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of July. If you require any adjustments during the recruitment process, please contact our Recruitment Team.
Connections Customer Advisor employer: Northern Gas
Northern Gas Networks (NGN) is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary starting from £29,286, along with an annual bonus of up to 5%. With a strong commitment to work-life balance through hybrid working options and generous leave policies, NGN fosters a supportive and inclusive work culture where employees are encouraged to contribute ideas for continuous improvement. Located in the vibrant Thorpe Park, Leeds, employees benefit from a range of flexible perks, including discounts on attractions and access to a virtual GP service, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Connections Customer Advisor
✨Tip Number 1
Get to know the company! Research Northern Gas Networks and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about delivering great customer outcomes, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up on what to expect during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional.
We think you need these skills to ace Connections Customer Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Connections Customer Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can deliver great customer outcomes!
Showcase Your Attention to Detail:In this role, attention to detail is key! When writing your application, give examples of how you've managed projects or tasks with precision. This will show us you're committed to high-quality work.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially since you'll be producing quotes and designs that need to be easily understood by customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Northern Gas
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about delivering great outcomes, so be ready to share how you've done that in the past.
✨Get Familiar with Connections Projects
Since you'll be managing gas connection projects, it’s a good idea to understand the basics of the design and quotation process. Do some research on industry standards and GSOS principles to show you're serious about the role.
✨Show Off Your Organisational Skills
This job requires juggling multiple priorities, so prepare to discuss how you manage your time and keep projects on track. Bring examples of how you've successfully handled tight deadlines or complex tasks in previous roles.
✨Be Ready to Collaborate
NGN values teamwork, so think about times when you've worked effectively with others. Be prepared to talk about how you’ve contributed to team success and how you handle feedback or ideas for improvement.
