At a Glance
- Tasks: Empower teams by delivering impactful training on customer vulnerability and safety.
- Company: Join Northern Gas Networks, a leader in supporting vulnerable customers.
- Benefits: Competitive salary, hybrid working, and up to 5% bonus.
- Other info: Dynamic role with opportunities to engage diverse audiences across the network.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for training and a full UK driving licence required.
The predicted salary is between 34154 - 35762 £ per year.
Please join us for the Vulnerability Trainer role at Northern Gas Networks.
We have an exciting opportunity for a passionate and knowledgeable individual to join NGN as a Vulnerability Trainer. In this pivotal role, you will empower internal colleagues, external stakeholders, and partners by delivering training that raises awareness and builds competency around vulnerability. Your work will cover key areas such as carbon monoxide safety, fuel poverty, energy efficiency, affordable warmth, Priority Services Register (PSR), and promoting life-enhancing services like the locking cooker valve.
Training will be delivered in line with our Customer Vulnerability and Competency Framework, using a blended approach that includes e-learning modules, face-to-face sessions, and virtual learning. This is your chance to make a real difference by ensuring our teams and partners have the skills and knowledge to support customers when they need it most.
A full UK driving licence and access to a car is a requirement for this role, as travel will be expected across our network.
In this role you will:
- Build and maintain strong relationships with internal teams and external stakeholders, engaging regularly with diverse audiences.
- Support NGN’s Education Strategy by identifying collaborative opportunities and working closely with colleagues.
- Deliver impactful training sessions, including “Train the Trainer” programs for partner organisations connected to grassroots communities, ensuring key messages on gas safety and affordable warmth reach those who need them most.
- Keep training records accurate and up to date by coordinating with the Operational Training Team to maintain NGN’s Learning Management System (LMS).
- Travel across the network as required to deliver training and provide on-site support.
- Ensure all initiatives and approved projects comply with NGN’s training guidelines and align with the Customer Vulnerability.
Vulnerability Trainer employer: Northern Gas Networks
Northern Gas Networks is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong commitment to employee development, a hybrid working model, and a focus on empowering staff to support vulnerable customers, NGN fosters a collaborative and inclusive work culture. Located in the vibrant areas of Thorpe Park, Leeds, and Doxford Park, Sunderland, employees benefit from a supportive environment that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Vulnerability Trainer
✨Tip Number 1
Network like a pro! Reach out to current employees at Northern Gas Networks on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Vulnerability Trainer role.
✨Tip Number 2
Prepare for the interview by brushing up on key topics related to vulnerability training, such as carbon monoxide safety and fuel poverty. We want you to show off your knowledge and passion during the interview!
✨Tip Number 3
Practice your training delivery skills! Since this role involves delivering impactful training sessions, consider doing mock presentations with friends or family. Get feedback and refine your approach to make it engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Vulnerability Trainer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Vulnerability Trainer role. Highlight relevant experience and skills that align with the job description, especially around training and customer support.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about supporting vulnerable customers. Share specific examples of how you've made a difference in similar roles or situations.
Showcase Your Training Skills:Since this role involves delivering training, be sure to mention any previous training experience you have. Talk about your approach to engaging diverse audiences and how you ensure key messages are understood.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Northern Gas Networks
✨Know Your Stuff
Make sure you brush up on the key areas mentioned in the job description, like carbon monoxide safety and fuel poverty. Familiarise yourself with NGN’s Customer Vulnerability and Competency Framework so you can speak confidently about how your training methods align with their goals.
✨Show Your Passion
This role is all about making a difference for vulnerable customers, so let your passion shine through. Share personal stories or experiences that highlight your commitment to supporting those in need, and how you’ve made an impact in previous roles.
✨Engage with Examples
Prepare specific examples of past training sessions you've delivered, especially any 'Train the Trainer' programmes. Discuss the outcomes and feedback you received, as this will demonstrate your ability to engage diverse audiences effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the current challenges NGN faces in training delivery or how they measure the success of their training initiatives. This shows your genuine interest in the role and the company.
