Overview
Salary from £34,774 per annum plus Operational Incentive Scheme. 41.25 hours work pattern over 7 days, including standby/callout rota. Based across the NGN Network.
Start date: 7th September 2026.
Step into a role that powers everyday life. Become a Gas Operative and be part of the teams keeping communities connected to safe, reliable gas supplies. You will help ensure customers across our network have the heating and hot water they rely on, delivering a service that puts customers first.
At Northern Gas Networks (NGN), our Gas Operatives are at the heart of what we do. You will enjoy a varied, hands‑on role where no two days are the same, with full training, industry‑recognised qualifications, and ongoing development opportunities to help you build a long‑term career.
This role is perfect for someone who enjoys working outdoors, solving problems, and making a real difference. You will work in all weather conditions and be part of a team that responds when customers need us most. Flexibility is important, as the role includes early mornings and evenings (rotas provided in advance), along with a positive attitude, resilience, and a commitment to delivering excellent customer service.
A full UK manual driving licence is essential. The role involves travel across NGN’s operational area, including major cities such as Newcastle, Sunderland, Leeds, York, Hull, and Bradford, as well as rural regions like North Yorkshire and Cumbria.
Responsibilities
- Work alongside the Special Operations Team, Core Team and Vacuum Excavation Team, supporting a range of specialist activities including coring, vacuum excavation, gas escape repairs, camera surveys, excavation and shoring operations up to 6 metres deep, large‑diameter flow stopping on low‑pressure mains, fit testing, and the drilling of under‑pressure tees and branch saddles with outlet sizes up to 300mm. You will also undertake cold cutting and window cutting on both live and dead mains.
- Support mains and service replacement activities, gas escape repairs, and other gas distribution operations. This includes assisting the Team Leader with excavation, pipe laying, pipe jointing, connections, and repair work to maintain the safety and integrity of the gas network.
- Following appropriate training, safely operate mobile plant, lifting and handling equipment, power tools and other specialist equipment, ensuring all equipment is maintained and stored correctly. This may include equipment such as mini excavators and pneumatic tools.
- Carry out all duties in compliance with relevant Health and Safety legislation, company standards, policies and codes of practice.
- Communicate effectively with colleagues, customers, contractors and members of the public to exchange information and provide updates on work activities.
- Undertake driving duties as required, including the transportation, collection and delivery of materials, equipment and resources in support of operational activities.
Qualifications & Attributes
- A self‑motivated individual who puts safety first and is committed to delivering excellent customer service.
- Willing to work a variety of shift patterns and take part in out‑of‑hours standby rotas.
- Comfortable working in a hands‑on outdoor role across a range of weather conditions.
- A team player with a positive attitude, strong communication skills and a willingness to learn.
- Confident engaging with customers and understanding their needs to provide the best possible service.
- Reliable, dependable, and committed to maintaining high standards in everything you do.
Benefits
- Salary from £34,774 per annum.
- Operational Incentive Scheme.
- 25 days of annual leave, plus recognised bank holidays and 2 additional half‑days over the Christmas period.
- Occupational sick pay available after the first 2 calendar days of statutory sick pay.
- Generous stakeholder pension scheme, doubling your contribution, up to 10%.
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service.
- Family‑friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
