At a Glance
- Tasks: Help make homes safe by diagnosing and fixing gas issues.
- Company: Join Northern Gas Networks, a leader in gas delivery and innovation.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Why this job: Step into a rewarding engineering career while supporting your community.
- Qualifications: GCSE Maths, English, and Science at grades 4 to 9; full UK driving licence.
The predicted salary is between 25000 - 29432 £ per year.
2-year Fixed Term Contract - Travelling across the network. 40 Hours per week. Travelling to our York Training Centre is required (accommodation available). Start date 14 September 2026.
You might not see many women in engineering roles like this, but that’s changing – and this could be your opportunity to step into it. When something isn’t right with the gas in someone’s home, you’re the person who can help make it safe. You’ll figure out what’s happening and take action to fix the problem, and keep customers reassured throughout. It’s a role that takes technical skill, but also confidence, calm thinking, good judgement, and clear communication.
As a Level 3 Customer Engineering Apprentice in gas networks, you'll blend classroom learning with hands-on experience. You’ll work alongside experienced engineers in customers’ homes, while building your knowledge and skills at our York Training Centre. As you develop, you’ll take on the work carried out by our Service Beyond the Meter team, from repairs & maintenance to installations in customers’ homes. You’ll also support people in more vulnerable situations, supporting those who may be older, unwell, or unsure of how to fix their boiler. It’s about taking the time to listen, explaining things clearly and making sure they feel safe in their own home.
You don’t need to have it all figured out from day one. This is a role where you’ll grow in confidence, build practical skills, and develop with a strong support network around you. And after 2 years, you’ll be ready to step into the role fully, using your skills to support customers when it matters most. The future of Northern Gas Network looks a lot like you. You don't need experience in this kind of role to get started. What matters is that you’re ready to learn and open to a new challenge.
Just as important as the practical side is how you deal with situations and support customers:
- Looking at the situations and working out the right next step
- Working carefully and making good decisions
- Learning by doing and getting involved in the practical side of the job
- Working through problems and finding a way forward
- Showing up ready to learn and being dependable
- Turning up ready and taking responsibility for your work
Because people will be relying on you, it’s important to be someone who stays focused and follows things through with care.
What you’ll need to get started
We’d encourage you to apply if you:
- Are ready to take your first steps into a career in Gas Engineering
- Are aged 18 or over by the start of the programme
- Have GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
- Have a full UK manual driving licence
- Live within 45 minutes of the advertised location
- Finished all other apprenticeships by the time you start
This is a practical role, so you’ll need to be comfortable to:
- Wear the required PPE
- Work outdoors in all weather conditions
- Work with tools and equipment
- Follow our safety equipment policies
Why join NGN?
- 25 days of annual leave, plus recognised bank holidays and 2 extra half-days over the Christmas period
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps
Applying is straightforward. Just click apply and answer a few essential questions. We want to get to know the person behind the application, so we’ll ask a few extra questions to help us understand how you think and approach different situations. We aim to review applications quickly, with interviews scheduled for mid-July. Please bring your qualification certificates to the interview. We’re working to inspire more women to start their journey into engineering, while keeping our opportunities open for everyone to apply. We’re committed to making our recruitment process accessible. If you need any support or adjustments along the way, please contact our Recruitment Team at NGNCareers@northerngas.co.uk.
Customer Engineering Apprentice - Women in Gas in North East employer: Northern Gas Networks
At Northern Gas Networks, we pride ourselves on being an inclusive employer that champions diversity, particularly in engineering roles. Our supportive work culture fosters personal and professional growth, offering a comprehensive apprenticeship programme that combines hands-on experience with classroom learning at our York Training Centre. With generous benefits, including flexible working options and family-friendly policies, we empower our employees to thrive while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Women in Gas in North East
✨Get Hands-On at Local Workshops
Don’t miss out on local engineering workshops and hackathons! They’re a brilliant way to learn something new, meet fellow aspiring engineers, and often, company reps will be scouting for fresh talent. Plus, you can mention your hands-on experiences at these events during your interviews!
✨Join Engineering Societies and Clubs
Get involved with engineering societies at your school or in your area. These communities often host talks, networking events, and even competitions, which can open doors to apprenticeship opportunities. Plus, chatting with industry professionals is never a bad idea!
✨Show Off Your Passion Online
Consider starting a blog or a social media account where you can share your engineering projects, ideas, and learnings. This not only demonstrates your passion but also your initiative. Share the link on your application to really showcase who you are!
✨Don’t Wait, Apply Early!
Apprenticeships often have early application windows, so keep an eye on Northern Gas Networks’s website and get your applications in as soon as you can. The earlier you apply, the more likely you are to secure an interview and land that coveted position!
We think you need these skills to ace Customer Engineering Apprentice - Women in Gas in North East
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an engineering apprenticeship at Northern Gas Networks, make sure to highlight any relevant technical skills and subjects you've excelled in. Include specific projects or coursework that demonstrate your understanding of engineering principles—anything from physics projects to CAD designs can really make your application stand out!
Include Your Learning Experience:Since this is an apprenticeship, we want to see how keen you are to learn. In your cover letter, talk about what you hope to gain from this opportunity at Northern Gas Networks and how it aligns with your career goals. Don’t be shy—express your enthusiasm for getting hands-on experience!
Tailor Your CV for Engineering:Make sure your CV reflects your passion for engineering. List relevant coursework, skills, and any hands-on experiences like workshops or engineering clubs. Feel free to use a clear and structured layout so it's easy for the hiring team at Northern Gas Networks to see your qualifications at a glance.
Keep it Visual—If Possible!:If you've worked on any engineering projects, consider including visual elements in your application—like pictures, graphs or even a small portfolio link. This isn’t mandatory, but visuals can help us appreciate your work and problem-solving skills more effectively!
How to prepare for a job interview at Northern Gas Networks
✨Showcase Your Passion for Engineering
Since you're applying for an apprenticeship, it’s crucial to demonstrate your genuine enthusiasm for engineering. Be ready to talk about any projects you've done, be it in school or in your spare time, as this shows your commitment and eagerness to learn on the job at Northern Gas Networks.
✨Get Hands-On with Technical Questions
Expect some technical queries related to basic engineering principles. Brush up on subjects you’ve covered in your studies, such as materials science or thermodynamics. They might throw a scenario your way to gauge how you would approach solving a problem—don't be afraid to think aloud!
✨Demonstrate Your Teamwork Skills
Apprenticeships often require working in teams, so be prepared to discuss how you've worked with others in school or during any group projects. Share specific examples that reflect your ability to collaborate and communicate effectively, as this is highly valued in engineering roles at Northern Gas Networks.
✨Ask About Learning Opportunities
Make sure to prepare some questions about the apprenticeship itself, like how training will be structured or the types of projects you'll tackle. Showing curiosity about your growth will impress the interviewers at Northern Gas Networks, demonstrating that you're ready to dive into the learning experience.
