At a Glance
- Tasks: Kickstart your career as a Customer Engineering Apprentice, helping resolve gas-related issues.
- Company: Join Northern Gas Networks, a leader in delivering gas safely to millions.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: Work outdoors, gain practical experience, and support vulnerable customers.
- Why this job: Make a real difference in people's lives while learning hands-on skills.
- Qualifications: Must be 18+, with GCSEs in Maths, English, and Science.
The predicted salary is between 26116 - 26738 £ per year.
2-year Fixed Term Contract - Travelling across the network 40 Hours per week. Travel to our York Training Centre is required (accommodation available). Start date 14 September 2026.
Ever wondered who helps people feel safe when gas issues arise? Well, it could be you. We’re looking for people who are ready to kickstart a career as a Customer Engineering Apprentice in our gas network. This is work that matters, protecting people, homes, and communities every day.
As a Level 3 Customer Engineering Apprentice at Northern Gas Networks, you’ll attend a range of callouts to assess what’s happening and take the right action. You’ll support customers when something’s not right in their home, helping to resolve gas-related issues safely and effectively. You’ll learn by doing the job onsite, backed up by structured learning at our Training Centre. With support from experienced engineers, you’ll build the practical skills and judgement needed for the role. As your skills grow, you’ll take on a wider range of work like that carried out by our Service Beyond the Meter Team, including maintenance, repairs, and installations in customers’ homes.
A key part of the role is supporting vulnerable customers. This could be someone who is elderly, unwell, living alone, or unsure of what to do when a gas cooker goes wrong. You’ll take the time to listen, explain what’s happening and reassure customers, to make them feel safe and supported before you leave. In some situations, you’ll adapt your approach to give extra care, working alongside emergency services and other NGN teams to make sure the right support is in place.
Once qualified, you’ll be able to handle a wide range of essential gas works and emergency callouts across the network when it matters most.
So what does it take? You need to be someone who can show the skills needed to step into serious situations and take responsibility for doing the job properly. You don’t need a background in gas or engineering. We’ll give you the training. What matters most is your attitude. You’ll be someone who:
- Stays calm and focused under pressure
- Takes procedures seriously and understands why they matter
- Can make sound decisions based on what’s in front of them
- Is comfortable with hands-on work and keen to learn
- Works well with others and communicates confidently
- Is dependable, on time and takes pride in doing the job properly.
You’ll need to work within set processes and regulations, which means discipline and attention to detail are essential.
Here’s what we’ll need from you before you apply, make sure you can say yes to the following:
- Keen to build a career in Gas Engineering
- Aged 18 or over by the start of the programme
- GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
- Have a full UK manual driving licence
- Live within 45 minutes of the advertised location
- Finished all other apprenticeships by the time you start
This is a hands-on role, so you’ll need to be comfortable:
- Wearing PPE and working safely within set procedures
- Working outdoors in all weather conditions
- Carrying out practical work
- Following our clean-shaven policies
Why join NGN?
- 25 days of annual leave, plus recognised bank holidays and 2 extra half-days over the Christmas period
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN: We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Customer Engineering Apprentice - Gas Network in North East employer: Northern Gas Networks
At Northern Gas Networks, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Customer Engineering Apprentice, you'll benefit from hands-on training alongside experienced engineers, generous annual leave, and flexible benefits, all while making a meaningful impact in your community by ensuring the safety and well-being of our customers. With a commitment to equality and diversity, we foster an environment where every team member can thrive and contribute to our mission of delivering reliable gas services across the North East.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Gas Network in North East
✨Get Hands-On at Local Workshops
Don’t miss out on local engineering workshops and hackathons! They’re a brilliant way to learn something new, meet fellow aspiring engineers, and often, company reps will be scouting for fresh talent. Plus, you can mention your hands-on experiences at these events during your interviews!
✨Join Engineering Societies and Clubs
Get involved with engineering societies at your school or in your area. These communities often host talks, networking events, and even competitions, which can open doors to apprenticeship opportunities. Plus, chatting with industry professionals is never a bad idea!
✨Show Off Your Passion Online
Consider starting a blog or a social media account where you can share your engineering projects, ideas, and learnings. This not only demonstrates your passion but also your initiative. Share the link on your application to really showcase who you are!
✨Don’t Wait, Apply Early!
Apprenticeships often have early application windows, so keep an eye on Northern Gas Networks’s website and get your applications in as soon as you can. The earlier you apply, the more likely you are to secure an interview and land that coveted position!
We think you need these skills to ace Customer Engineering Apprentice - Gas Network in North East
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an engineering apprenticeship at Northern Gas Networks, make sure to highlight any relevant technical skills and subjects you've excelled in. Include specific projects or coursework that demonstrate your understanding of engineering principles—anything from physics projects to CAD designs can really make your application stand out!
Include Your Learning Experience:Since this is an apprenticeship, we want to see how keen you are to learn. In your cover letter, talk about what you hope to gain from this opportunity at Northern Gas Networks and how it aligns with your career goals. Don’t be shy—express your enthusiasm for getting hands-on experience!
Tailor Your CV for Engineering:Make sure your CV reflects your passion for engineering. List relevant coursework, skills, and any hands-on experiences like workshops or engineering clubs. Feel free to use a clear and structured layout so it's easy for the hiring team at Northern Gas Networks to see your qualifications at a glance.
Keep it Visual—If Possible!:If you've worked on any engineering projects, consider including visual elements in your application—like pictures, graphs or even a small portfolio link. This isn’t mandatory, but visuals can help us appreciate your work and problem-solving skills more effectively!
How to prepare for a job interview at Northern Gas Networks
✨Showcase Your Passion for Engineering
Since you're applying for an apprenticeship, it’s crucial to demonstrate your genuine enthusiasm for engineering. Be ready to talk about any projects you've done, be it in school or in your spare time, as this shows your commitment and eagerness to learn on the job at Northern Gas Networks.
✨Get Hands-On with Technical Questions
Expect some technical queries related to basic engineering principles. Brush up on subjects you’ve covered in your studies, such as materials science or thermodynamics. They might throw a scenario your way to gauge how you would approach solving a problem—don't be afraid to think aloud!
✨Demonstrate Your Teamwork Skills
Apprenticeships often require working in teams, so be prepared to discuss how you've worked with others in school or during any group projects. Share specific examples that reflect your ability to collaborate and communicate effectively, as this is highly valued in engineering roles at Northern Gas Networks.
✨Ask About Learning Opportunities
Make sure to prepare some questions about the apprenticeship itself, like how training will be structured or the types of projects you'll tackle. Showing curiosity about your growth will impress the interviewers at Northern Gas Networks, demonstrating that you're ready to dive into the learning experience.
