Emergency Works Scheduler
Date Posted: 2026-10-02T00:48:59
Location: New Herrington, Tyne and Wear, GB, DH4 7
Application Deadline: 2026-10-30T16:54:43.81
Job Description
Salary: from £29,286 + Up to 5% Bonus
Type: Permanent, 40 Hours Per Week
Location: Based at Doxford Park, Sunderland
Keeping communities safe, one call at a time
Join our dynamic Dispatch Team at Northern Gas Networks (NGN) as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards.
Working pattern: Monday to Friday, working 8.5-hour shifts (excluding meal breaks) between 08:00 and 20:00. During peak periods, you will be required to work approximately one in four Saturdays, with a weekday rest day provided in return.
In this role you will
- Deliver first-class customer service to internal and external customers; by overseeing the activities of all field-based staff to ensure they comply with field procedures
- Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction, and efficiency are delivered
- Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events
- Communicate effectively with all customers including field-based personnel, and Site Managers
- Work within, and promote the philosophy of safe team working, innovative thinking, and putting the customer first
We are looking for
- Flexibility to work alternating shifts, including weekends, bank holidays, and evenings
- Ability to thrive in a fast-paced, customer-facing environment
- Strong Microsoft Office skills and quick adaptability to new systems
- Excellent communication, prioritisation, and decision-making skills
- A collaborative team player with a focus on safety and service
Why join NGN?
- Salary from £29,286 per annum
- Up to 5% Bonus per annum
- 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
- Occupational sick pay available after the first 2 calendar days of statutory sick pay
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values - Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy - shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ, Women's, Roots & Resonance, Parents & Carers, AbilityMatters) to ensure we reflect and uplift the communities we serve.
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Emergency Works Scheduler employer: Northern Gas Networks
Northern Gas Networks is an excellent employer that values collaboration and integrity, offering a supportive work culture where employees can thrive. With opportunities for professional growth and a commitment to employee well-being through hybrid working arrangements, you will find a rewarding environment that prioritises security and operational excellence in Sunderland. Join us to be part of a team dedicated to maintaining the safety and resilience of our network.
