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- Tasks: Schedule and communicate gas emergencies while ensuring customer satisfaction and safety.
- Company: Join Northern Gas Networks, delivering gas to millions across the North East and Yorkshire.
- Benefits: Enjoy a competitive salary, flexible benefits, 25 days leave, and free onsite parking.
- Why this job: Be part of a dynamic team that values innovation, safety, and community impact.
- Qualifications: Must be a team player with strong communication skills and able to work shifts.
- Other info: Fixed term contract for six months with opportunities for growth in a supportive environment.
The predicted salary is between 27068 - 35000 £ per year.
Location: Sunderland, Tyne and Wear, United Kingdom, SR3 3XR
Contract: Full time
Salary: £32,211 made up of basic salary of £27,068 per annum plus 19% shift allowance (£5,143) and up to 5% bonus
Contract Duration: Fixed term contract for six months
Working Hours: Alternating shift pattern between the hours of 07:00 – 23:00
We have an exciting opportunity for an Emergency Works Scheduler in our fast-paced Dispatch team for a fixed term contract of six months. As the key contact between the customer and our field-based gas operatives, you will be communicating and scheduling reported gas emergencies (and non-emergencies) to our operations teams. The role is pivotal in supporting customers internally and externally whilst ensuring safety and that standards of service are met which are defined by our regulator OFGEM.
Key Accountabilities and Responsibilities- Deliver first-class customer service to internal and external customers by overseeing the activities of all field-based staff to ensure compliance with field procedures.
- Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction, and efficiency.
- Operate within business continuity procedures to assist and support the Dispatch Team Leader throughout and after BCM events.
- Communicate effectively with all customers including field-based personnel and Site Managers.
- Promote safe team working, innovative thinking, and a customer-first philosophy.
- Willingness to work an alternating shift pattern which includes weekends, Bank Holidays, and evening work.
- Ability to work in a fast-paced environment dealing with customers.
- Excellent user of Microsoft systems and ability to pick up new systems easily.
- Excellent communication, prioritisation, and decision-making skills.
- A team player.
- £32,211 made up of a basic salary of £27,068 per annum plus 19% shift allowance (£5,143).
- Free onsite parking.
- 40 hours per week.
- Up to 5% bonus (dependent upon achievement of set targets).
- 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period).
- SSP for the first 7 calendar days then Occupational sick pay.
- A generous stakeholder 5/10 pension scheme.
- Flexible benefits and salary sacrifice options.
- An array of family-friendly policies.
About Us: Northern Gas Networks delivers gas to 2.7 million homes and businesses in the North East, Northern Cumbria, and much of Yorkshire. We transport gas to homes and businesses through a vast network of underground pipes. Our Values are at the heart of what we do. We are Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy! We are proud to support a diverse range of applicants and are committed to equality, diversity, and inclusion.
Next Steps: Please apply by clicking apply and uploading your CV. We look forward to receiving your application for the role. If you require adjustments to support you throughout the recruitment process, please contact the Recruitment Team at NGNCareers@northerngas.co.uk.
Emergency Works Scheduler employer: Northern Gas Networks
Contact Detail:
Northern Gas Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Works Scheduler
✨Tip Number 1
Familiarise yourself with the gas industry and emergency response protocols. Understanding the basics of how gas emergencies are handled will help you communicate effectively with both customers and field operatives.
✨Tip Number 2
Brush up on your Microsoft systems skills, especially Excel and scheduling software. Being proficient in these tools will not only make you more efficient but also demonstrate your readiness for the role.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the fast-paced environment where you'll need to liaise with various stakeholders effectively.
✨Tip Number 4
Showcase your ability to work under pressure by sharing examples from past experiences. Highlighting your decision-making skills in challenging situations will set you apart as a strong candidate for this role.
We think you need these skills to ace Emergency Works Scheduler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Emergency Works Scheduler position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and scheduling roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills, decision-making abilities, and teamwork, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the Emergency Works Scheduler role.
How to prepare for a job interview at Northern Gas Networks
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Emergency Works Scheduler. Familiarise yourself with the key accountabilities, such as customer service and communication with field-based staff, to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated in previous positions. Highlight situations where you resolved issues or improved customer satisfaction through clear communication.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle emergencies or unexpected situations. Think of specific instances where you had to make quick decisions or prioritise tasks effectively, as this will show your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Microsoft Systems
As the job requires excellent use of Microsoft systems, brush up on your skills with relevant software. If possible, mention any experience you have with scheduling or dispatching tools to illustrate your technical proficiency.
