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- Tasks: Assist customers with energy contracts and provide expert support.
- Company: Join the largest energy consultancy in Europe, Northern Gas and Power.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a difference in energy management while helping businesses achieve Net Zero goals.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a dynamic, international team with a vibrant office culture.
The predicted salary is between 30000 - 42000 £ per year.
Hi, we're Northern Gas and Power. Northern Gas and Power (a subsidiary of Global Procurement Group) are an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in managing their energy contracts.
We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations' GHG emissions and carbon footprints.
Our consultancy is supported by our unique sister company's ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.
Join our global team, with our vibrant head office in the UK and offices across Europe, India.
Customer Support Advisor in England employer: Northern Gas and Power
Contact Detail:
Northern Gas and Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Northern Gas and Power on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common customer support scenarios. Think about how you’d handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for energy consultancy! Familiarise yourself with the latest trends in energy procurement and sustainability. This will help us see that you’re not just looking for any job, but you’re genuinely interested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Advisor in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Advisor role. Highlight relevant experience and skills that match what we’re looking for, like communication and problem-solving abilities. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about energy consultancy and how you can contribute to our team. Keep it engaging and personal – we want to get to know the real you!
Showcase Your Skills: In your application, don’t just list your skills – demonstrate them! Use examples from your past experiences to show how you’ve successfully handled customer queries or resolved issues. We love seeing practical applications of your talents!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Northern Gas and Power
✨Know Your Stuff
Before the interview, make sure you understand Northern Gas and Power's role in energy procurement. Familiarise yourself with their services, especially how they help businesses manage energy contracts and achieve Net Zero goals. This knowledge will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Support Advisor, communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your ability to handle challenging situations with ease.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or the ClearVUE platform. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
Even if the company has a relaxed dress code, it's always better to err on the side of professionalism for an interview. Opt for smart-casual attire that reflects your respect for the opportunity and the company’s image.