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- Tasks: Assist customers via phone and email, resolving queries and ensuring smooth service transitions.
- Company: Join Northern Gas and Power, Europe's leading energy consultancy, supporting businesses in optimising energy strategies.
- Benefits: Enjoy perks like incentivised time off, company retreats, discounts, and tickets to top events.
- Why this job: Be part of a dynamic team shaping the future of energy with opportunities for growth and development.
- Qualifications: Experience in energy or account management preferred; strong communication and problem-solving skills required.
- Other info: We celebrate diversity and inclusion, welcoming applications from all backgrounds.
The predicted salary is between 20500 - 30000 £ per year.
Hi, we’re Northern Gas and Power
Northern Gas and Power (a subsidiary of Global Procurement Group) are an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in managing their energy contracts.
We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints.
Our consultancy is supported by our unique sister company’s ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.
Join our global team, with our vibrant head office in the UK and offices across Europe, India & Dubai. At NGP, you’ll work alongside experts in energy consultancy, procurement and trading, utilising AI tools to build solutions that drive measurable impact for thousands of organisations worldwide.
What’s in it for you?
- Competitive Salary: £24,570
- Rapidly growing user base: Work directly with some of the UK’s largest, fastest growing, and most innovative companies.
- Learn from industry-leading experts: We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there.
- Work-life balance: No late finishes, keep your plans with friends and family.
- Career growth: We enjoy promoting from within!
- Extended Annual Leave for December: Based on company targets
- Company Supported Health Plan & Discounts: We are partnered with SimplyHealth & other partner discounts
- Northern Gas and Power are recognised as a Real Living Wage Employer
What exactly will you do?
- Manage and prioritise customer enquiries received via telephone and email, ensuring timely and accurate responses
- Support the sales function by assisting with customer queries, including cost breakdowns, validations, and supporting information
- Investigate, manage, and resolve customer disputes in a calm, professional, and patient manner
- Maintain accurate and detailed customer records across CRM systems, ticketing platforms, and query trackers
- Handle all customer data and financial information securely, in line with data protection and company policies
- Use a range of systems and tools, including Microsoft Office, Excel, Word, and internal databases, to deliver a high standard of customer care
- Liaise directly with energy suppliers on behalf of customers to resolve billing, account, and service-related queries
- Work collaboratively as part of the NGP team, supporting colleagues, sharing insight, and contributing to positive business outcomes
- Support customer onboarding and go-live processes, proactively addressing and resolving any objections or concerns
- Identify and elevate potential risks to customer accounts in line with company procedures, supporting customer engagement and retention
- Ensure all activity is carried out in compliance with company policies, procedures, and regulatory requirements
- Undertake any other reasonable duties as required to support the business
What we’re looking for
- Has experience in the energy sector and customer service
- Comfortable operating in a fast-paced professional environment, both autonomously and as part of a wider team.
- Have the ability to objection handle
- Be able to manage your own workload effectively
- Be self-motivated and driven.
- Be capable of managing pressure and delivering against expectations.
- Can demonstrate clear, professional, and articulate communication skills, both verbal and written.
- Able to demonstrates strong analytical and problem-solving capability.
- Be resilient and positive, with a strong commitment to individual and team success.
- Comfortable working with multiple IT and Office systems including digital platforms.
Diversity in our heritage, inclusion in our future.
NGP is disability confident employer and is committed to inclusion and diversity. We welcome applications from people with a disability or long-term health condition.
We do our utmost at Northern Gas and Power, part of Global Procurement Group (GPG) to value our People for who they truly are. We want all our colleagues to feel free to be themselves at work.
Our People Strategy reflects our vision of an attractive and diverse organisation. Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.
We’re building a welcoming workplace where we recognise, respect, and celebrate each other’s stories. Be part of our story. Be you at NGP. #BeYouAtNGP
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Customer Support Advisor employer: Northern Gas and Power
Contact Detail:
Northern Gas and Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the energy industry, especially the key players and trends. Understanding the market will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Customer Support Advisor. Being able to showcase your problem-solving abilities and calmness under pressure will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Northern Gas and Power. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your ability to manage workloads and exceed expectations. This will demonstrate your self-motivation and drive, which are key traits they are looking for.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and the energy industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the energy sector. Mention specific examples of how you've resolved customer queries or improved client relationships in the past.
Highlight Key Skills: Emphasise your communication skills, problem-solving abilities, and experience with technology. These are crucial for the Customer Support Advisor role, so provide concrete examples of how you've used these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northern Gas and Power
✨Research the Company
Before your interview, take some time to learn about Northern Gas and Power. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Support Advisor, you'll need to handle various customer queries. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and professionally. You might be asked to demonstrate how you would communicate with a customer, so be prepared to showcase your verbal and written skills.
✨Highlight Your Problem-Solving Abilities
The role requires a confident problem solver. Prepare to discuss specific challenges you've faced in previous jobs and how you overcame them. Emphasise your proactive mindset and ability to thrive under pressure.