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- Tasks: Assist customers via phone and email, resolving queries and ensuring smooth service transitions.
- Company: Join Northern Gas and Power, Europe's leading energy consultancy, supporting businesses in optimising energy strategies.
- Benefits: Enjoy perks like incentivised time off, company retreats, discounts, and tickets to top events.
- Why this job: Be part of a dynamic team shaping the future of energy with opportunities for growth and development.
- Qualifications: Experience in energy or account management preferred; strong communication and problem-solving skills required.
- Other info: We celebrate diversity and inclusion, welcoming applications from all backgrounds.
The predicted salary is between 20500 - 30000 £ per year.
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- Competitive salary: Starting at £24,570, with clear progression opportunities.
- High-impact client base: Collaborate with some of the UK’s largest and fastest-growing businesses.
- Learn from the best: Accelerate your development by working alongside top-tier industry professionals.
- Work-life balance: Enjoy a structured schedule with no late finishes — your evenings are your own.
- Career progression: We prioritise internal promotion and support long-term growth.
- Ethical employer: Proudly recognised as a Real Living Wage Employer.
Northern Gas and Power, part of the Global Procurement Group, is Europe’s largest and most dynamic energy consultancy. We support businesses of all sizes, from ambitious SMEs to multinational corporations, in securing energy contracts and optimising their energy strategies.
Our services cover every aspect of energy procurement and management. We negotiate contracts with energy suppliers, implement tailored risk management frameworks, validate and analyse invoices, and help organisations calculate and reduce their greenhouse gas emissions and carbon footprints.
What sets us apart is our in-house technology. Our exclusive ClearVUE platform provides complete transparency, giving clients a detailed, real-time view of their global energy portfolio. This powerful insight supports smarter energy decisions, drives progress toward Net Zero, and ensures regulatory compliance.
Join our global team with vibrant offices across the UK, France, Malta, India, and Italy, and be part of an industry-leading consultancy that’s shaping the future of energy.
What exactly will you do?
- Prioritise and process customer requests submitted by telephone or email,
- Investigate and resolve customer queries quickly and professionally,
- Maintain accurate and detailed records, adhering to company compliance standards at all times
- Learn to use bespoke systems and technology to deliver excellent customer care,
- Liaise with energy suppliers on behalf of customers to ensure the best possible service,
- Work collaboratively with the NGP team to support colleagues, identify new business opportunities, and contribute to positive sales results,
- Communicate with customers as their contract start dates approach to ensure a smooth continuity process tailored to their energy needs,
- Proactively contact customers ahead of their scheduled energy contracts to ensure seamless changeover
- Identify additional opportunities for our non-commodity services such as meter operator contracts, metering, water, site works, export, and renewables,
- Encourage satisfied customers to leave positive reviews on TrustPilot and Google.
Non-Commodity sales referrals and verified reviews are incentivised, with performance-based rewards available based on the number of qualified opportunities and reviews generated.
What we’re looking for
- Someone with experience in both the energy industry and account management is preferable, although we are open to candidates who have strong experience in at least one of these areas,
- Able to thrive in a fast-paced, self-directed, and professional environment,
- Capable of managing your own workload and setting clear priorities,
- Self-motivated and driven, with a genuine passion to succeed,
- Calm under pressure and able to exceed expectations when needed,
- Excellent communication skills, both verbal and written, with a professional and articulate style,
- A confident problem solver with a proactive mindset,
- Resilient, ambitious, and highly driven personality,
- Computer literate and a strong, collaborative team player.
What’s in it for you?
- Enjoy a range of exciting and exclusive perks, including:
- Incentivised additional time off in December,
- Company getaways and retreats abroad,
- Discounts at selected restaurants,
- Cinema Society membership
- Health plan through Simplyhealth,
- Tickets to top festivals and events, including Silverstone, Wimbledon, Tomorrowland, Lost & Found, the Champions League, and more.
Diversity in our heritage, inclusion in our future.
NGP is disability confident employer and is committed to inclusion and diversity. We welcome applications from people with a disability or long-term health condition.
We do our utmost at Northern Gas and Power, part of Global Procurement Group (GPG) to value our People for who they truly are. We want all our colleagues to feel free to be themselves at work.
Our People Strategy reflects our vision of an attractive and diverse organisation. Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.
We’re building a welcoming workplace where we recognise, respect, and celebrate each other’s stories. Be part of our story. Be you at NGP. #BeYouAtNGP
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Customer Support Advisor employer: Northern Gas and Power
Contact Detail:
Northern Gas and Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the energy industry, especially the key players and trends. Understanding the market will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Customer Support Advisor. Being able to showcase your problem-solving abilities and calmness under pressure will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Northern Gas and Power. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your ability to manage workloads and exceed expectations. This will demonstrate your self-motivation and drive, which are key traits they are looking for.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and the energy industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the energy sector. Mention specific examples of how you've resolved customer queries or improved client relationships in the past.
Highlight Key Skills: Emphasise your communication skills, problem-solving abilities, and experience with technology. These are crucial for the Customer Support Advisor role, so provide concrete examples of how you've used these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northern Gas and Power
✨Research the Company
Before your interview, take some time to learn about Northern Gas and Power. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Support Advisor, you'll need to handle various customer queries. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and professionally. You might be asked to demonstrate how you would communicate with a customer, so be prepared to showcase your verbal and written skills.
✨Highlight Your Problem-Solving Abilities
The role requires a confident problem solver. Prepare to discuss specific challenges you've faced in previous jobs and how you overcame them. Emphasise your proactive mindset and ability to thrive under pressure.
