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- Tasks: Build and maintain strong relationships with customers to drive business growth.
- Company: Join Ryder & Dutton, a dynamic team in the mortgage sector.
- Benefits: Enjoy a supportive work environment with a focus on customer satisfaction.
- Why this job: Make a real impact by helping clients find the right mortgage solutions.
- Qualifications: Strong communication skills and experience with CRM systems are essential.
- Other info: Flexible working hours and a positive team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen to join the team at Ryder & Dutton as a full time Customer Relationship Manager in our Mortgage Support Team based at Head Office in Royton, Oldham. If you have an enthusiastic and flexible attitude and are organised, then you could be the person we are looking for.
Customer Relationship Managers are skilled communicators who promote our brand and our services by maintaining long term relationships with our key customers to generate further business opportunities. You will constantly identify opportunities to grow the customer base through our CRM system and processes, and you should also be strategic and analytical to ensure maximum client satisfaction. You will be responsible for engaging with customers to build and maintain profitable relationships with our key customers. You will need to identify our customers' individual needs and match their requirements with our latest products and/or services to increase sales opportunities and expand the customer base by upselling or cross selling.
To succeed as a Customer Relationship Manager, you will possess excellent communication skills and maintain the core values of the organisation. You are expected to deliver your responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Customer Relationship Managers are also expected to show initiative, managing priorities and own time along with problem-solving skills.
Key responsibilities:- Responsibility for managing our remortgage leads – ensuring that weekly, bi-weekly and monthly merge emails are all sent, clients are called and texted in agreed timeframes to maximise the number of appointments in any month. These are existing clients and no ‘cold calling’ involved.
- Keep accurate records of which appointments have been booked, and which clients have asked to be removed from our database.
- Getting customers ‘appointment ready’ using our CRM system and completing a basic fact check.
- Contacting and keeping in touch with advisers’ clients from their general appointments to assist with their nurture journey and pass the lead back to the adviser when the client becomes ready to proceed.
You will need:
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications and CRM management systems.
- Superior product knowledge.
- A team player.
- Maintain a positive attitude focussed on customer satisfaction.
- Advanced Administration and/or soft sales selling experience.
Hours of work are Monday to Friday 09:00am to 5:00pm with 1 hour unpaid lunch.
Customer Relationship Manager in Oldham employer: Northern Estate Agencies Limited
Contact Detail:
Northern Estate Agencies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Oldham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your communication and problem-solving abilities. Share specific examples of how you've built relationships and increased customer satisfaction in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Ryder & Dutton, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. So, don’t hesitate – get your application in and let’s get the conversation started!
We think you need these skills to ace Customer Relationship Manager in Oldham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer relationships shine through! We want to see that you’re excited about the role and how you can contribute to our team at Ryder & Dutton.
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in CRM systems. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Northern Estate Agencies Limited
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description. Be ready to discuss how you've used similar systems in the past to manage customer relationships and drive sales. This shows you’re not just a good communicator, but also tech-savvy!
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in previous roles. Whether it’s through emails, calls, or face-to-face meetings, be ready to demonstrate your ability to build rapport and maintain long-term relationships.
✨Be Proactive with Problem-Solving
Think of specific instances where you’ve identified a problem and taken the initiative to solve it. This could relate to customer needs or internal processes. Highlighting your proactive approach will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Since the role involves managing appointments and keeping accurate records, come prepared to discuss how you stay organised. Share tools or methods you use to prioritise tasks and ensure nothing falls through the cracks.