Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Mortgage and Protection Adviser team with administrative tasks and customer communication.
- Company: Join an award-winning financial services team with a focus on excellence.
- Benefits: Enjoy uncapped commission, full training, and numerous employee perks.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Experience in administration is a plus; strong communication and attention to detail are essential.
- Other info: Opportunities for career progression and personal development await you!
The predicted salary is between 25500 - 27500 £ per year.
This is an office-based position supporting the Mortgage and Protection Adviser team. Due to continued success, more administrative support is required by our Financial Services Department to continue to provide an efficient, high quality and compliant service to their clients.
Mortgage Support Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services. A focus on adding value, the role of Mortgage Support Administrator contributes to the efficiency of the department and organisation as a whole providing excellent support to our customers during the mortgage application process.
Mortgage Support Administrators are expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Mortgage Support Administrators are also expected to show initiative, managing priorities and own time and problem-solving skills.
Job Description- Check documentation for new applications to ensure complete and meets FCA requirements
- Chase missing documentation from advisers and/or customers
- Create workflows and tasks for each application on the system ensuring service levels are maintained at all times
- Liaise with lenders to progress applications through to mortgage offer and completion (uploading supporting documentation to lender portals, and chasing for updates within service levels)
- Provide regular updates to customers on the status of their applications and be the first port of call for any queries
- Liaise with estate agents (internal and external), conveyancers and other 3rd parties to ensure a smooth and efficient journey for our customers
- Liaise with insurance providers and GP surgeries where necessary to ensure that policies are ready to be put in force at the necessary point to protect our customers
- Activate insurance policies for our customers on exchange of contracts to ensure they, and their home, are protected immediately
- General office duties such as filing, post, general correspondence etc.
- Answer telephone calls, take and distribute messages
- Build excellent relationships with customers, advisers and colleagues within the wider group and network
- To fully understand and operate Company policies and procedures
- Experience in the Financial Services industry is advantageous but not essential
- Attention to detail and high level of accuracy
- A minimum of 2 years experience working in an administrative/secretarial role
- Excellent keyboard skills, competent in MS office
- Excellent verbal and written communication skills
- Ability to prioritise workload and work under pressure to meet deadlines
- Enthusiasm and self-motivation
- To project a friendly, cooperative and productive relationship with all group colleagues and sales offices
- An enthusiastic & high energy approach to work
- An understanding and patient approach to looking after our customers navigating the mortgage lending process
A significant training program will be provided over a period of 12 months (dependent on initial experience) where you will build up to a proficient level to manage your own case load of in excess of 100 applications. Further development and support with career progression within the Financial Services department will be provided on an ongoing basis to allow you to achieve your professional goals.
What’s in it for you- Be part of an award winning team
- Uncapped Commission
- Full Training and Development
- Progression / Promotion Opportunities
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, and a day off for your Birthday
- Basic Salary - £25,500 OTE IRO £27,500, eligibility for bonus after 6 months of employment
Mortgage Administrator in Leeds employer: Northern Estate Agencies Limited
Contact Detail:
Northern Estate Agencies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work in mortgage administration. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to mortgage processes and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you’ve managed multiple tasks or projects. This will demonstrate your ability to prioritise and handle the workload expected in a Mortgage Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Mortgage Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Administrator role. Highlight any relevant experience in financial services or administrative roles, and don’t forget to showcase your attention to detail and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Showcase Your Skills: In your application, be sure to mention your ability to manage priorities and work under pressure. We love candidates who can demonstrate initiative and problem-solving skills, so share examples from your past experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our award-winning team!
How to prepare for a job interview at Northern Estate Agencies Limited
✨Know Your Stuff
Make sure you understand the mortgage application process and the role of a Mortgage Support Administrator. Brush up on key terms and regulations, especially those related to FCA requirements. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or colleagues in the past. This will help demonstrate your ability to build relationships and provide excellent customer support.
✨Demonstrate Your Attention to Detail
In an administrative role, accuracy is key. Bring examples of how you've managed documentation or handled tasks that required a keen eye for detail. You might even want to mention any tools or methods you use to stay organised and ensure nothing slips through the cracks.
✨Be Proactive and Positive
Employers love candidates who take initiative. Think of instances where you've gone above and beyond in your previous roles. Also, maintain a positive attitude throughout the interview; it reflects your enthusiasm and self-motivation, which are essential traits for this job.
