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- Tasks: Build and maintain strong relationships with customers to drive business growth.
- Company: Join Manning Stainton, a dynamic team in the Mortgage Support sector.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers find the right mortgage solutions.
- Qualifications: Strong communication skills and experience with CRM systems are essential.
- Other info: Enjoy a Monday to Friday schedule with no cold calling involved.
The predicted salary is between 26000 - 28000 £ per year.
An exciting opportunity has arisen to join the team at Manning Stainton as a full time Customer Relationship Manager in our Mortgage Support Team based at Head Office in Lawnswood. If you have an enthusiastic and flexible attitude and are organised, then you could be the person we are looking for.
Customer Relationship Managers are skilled communicators who promote our brand and our services by maintaining long term relationships with our key customers to generate further business opportunities. You will constantly identify opportunities to grow the customer base through our CRM system and processes, and you should also be strategic and analytical to ensure maximum client satisfaction.
You will be responsible for engaging with customers to build and maintain profitable relationships with our key customers. You will need to identify our customers' individual needs and match their requirements with our latest products and/or services to increase sales opportunities and expand the customer base by upselling or cross selling.
To succeed as a Customer Relationship Manager, you will possess excellent communication skills and maintain the core values of the organisation. You are expected to deliver your responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Customer Relationship Managers are also expected to show initiative, managing priorities and own time along with problem-solving skills.
Key responsibilities:- Responsibility for managing our remortgage leads – ensuring that weekly, bi-weekly and monthly merge emails are all sent, clients are called and texted in agreed timeframes to maximise the number of appointments in any month. These are existing clients and no ‘cold calling’ involved.
- Keep accurate records of which appointments have been booked, and which clients have asked to be removed from our database.
- Getting customers ‘appointment ready’ using our CRM system and completing a basic fact check.
- Contacting and keeping in touch with advisers’ clients from their general appointments to assist with their nurture journey and pass the lead back to the adviser when the client becomes ready to proceed.
You will need:
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications and CRM management systems.
- Superior product knowledge.
- A team player.
- Maintain a positive attitude focussed on customer satisfaction.
- Advanced Administration and/or soft sales selling experience.
Hours of work are Monday to Friday 09:00am to 5:00pm with 1 hour unpaid lunch.
Salary: From £26,000, OTE £28,000.
Customer Relationship Manager in Leeds employer: Northern Estate Agencies Limited
Contact Detail:
Northern Estate Agencies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. The more you engage, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your communication and problem-solving abilities. Share specific examples of how you've built relationships and increased customer satisfaction in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Manning Stainton, and express your interest in working with them. A little initiative can go a long way in making a lasting impression.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through us gives you a better shot at standing out from the crowd. So, don’t hesitate – check it out!
We think you need these skills to ace Customer Relationship Manager in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer relationships shine through! We want to see that you’re excited about the role and how you can contribute to our team at Manning Stainton.
Tailor Your Experience: Make sure to highlight your relevant experience in customer relationship management. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your strong communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Northern Estate Agencies Limited
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description. Brush up on how to use them effectively, as this will show your potential employer that you can hit the ground running and manage customer relationships efficiently.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Whether it’s through emails, calls, or face-to-face meetings, being able to demonstrate your strong interpersonal skills will be key in this role.
✨Understand the Company’s Values
Research Manning Stainton and understand their core values. Be ready to discuss how your personal values align with theirs, especially regarding customer satisfaction and integrity, as these are crucial for a Customer Relationship Manager.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling difficult customers or upselling products. Prepare your responses to these situations, highlighting your problem-solving skills and proactive approach.