At a Glance
- Tasks: Promote services, build customer relationships, and generate revenue through exceptional service.
- Company: Join Manning Stainton, an award-winning leader in the real estate industry.
- Benefits: Uncapped commission, full training, progression opportunities, and great employee perks.
- Other info: Enjoy a fun workplace culture with events and a day off for your birthday.
- Why this job: Kickstart your career in a supportive environment with a focus on personal growth.
- Qualifications: Targeted sales experience and a passion for helping people.
The predicted salary is between 20500 - 25000 £ per year.
Join our award-winning team! Are you ready to start your career in real estate with a company that values passion, integrity, and excellence? Look no further than Manning Stainton, a distinguished leader in the industry known for our commitment to both our people and our customers.
An exciting opportunity has arisen to join the team at Manning Stainton as a Full Time Customer Service Advisor working at our busy Head Office.
The Role
You will be responsible for promoting Manning Stainton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience. Industry experience is not essential as training will be given. We are looking for candidates who can evidence previous targeted sales experience in a customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.
General Duties:
- To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
- To identify and recommend related services to customers which will generate revenue.
- To be responsible for accurately recording all information collated from telephone contact on the databases.
- Maximise cross-selling opportunities at all times.
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments.
- To ensure all calls are answered promptly and efficiently.
- Any other duties as required.
You will need:
- Previous experience of working in a targeted, busy telesales/customer service environment.
- An enthusiastic & high energy approach to work.
- Attention to detail and high level of accuracy.
- Good IT literacy.
- Excellent customer service and telephone manner.
What’s in it for you:
- Be part of an award winning team.
- Uncapped Commission.
- Full Training and Development.
- Progression Opportunities.
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, Annual Company awards dinner and Summer Event.
- Day off for your birthday.
Salary: £20,500 basic salary OTE £25,000 UNCAPPED
Hours: Approx 35 per week, shifts on a rota basis between 8.30am to 6.00pm Saturdays on a rota basis.
Customer Service Advisor in Ledston employer: Northern Estate Agencies Limited
Join a leading estate agency in Rossendale, where your creativity as a Property Photographer & Videographer will shine. Enjoy a supportive team culture that values independence and offers numerous employee benefits, including BUPA Healthcare and a generous holiday allowance. With opportunities for professional growth and the chance to make a real impact on clients' property presentations, this role is perfect for those passionate about photography and customer service.
Contact Details:
Northern Estate Agencies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ledston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Estate Agencies Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Estate Agencies Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Ledston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Estate Agencies Limited:Your cover letter is your chance to shine! Tell us why you want to work at Northern Estate Agencies Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Estate Agencies Limited!
How to prepare for a job interview at Northern Estate Agencies Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
