An exciting opportunity has arisen to join the team at Mortimers and Ryder & Dutton as a Full Time Sales Progressor Team Leader based at either our Head Office our one of our Sales Progressor hubs in Blackburn, Middleton and Saddleworth.
About Us
Mortimers have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.
Our offices work together to achieve the best possible result for the sale or letting of any property sold or rented through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.
The Role
The Sales Progression Team Leader is responsible for managing and supporting a team of Sales Progressors and Assistant Team Leaders, while maintaining a personal sales progression caseload.
The role involves assisting with the coaching, development, and motivation of the wider department, alongside supporting the Head of Sales Progression in the day-to-day running, growth, and performance of the department.
Key responsibilities include participating in achieving prediction and pipeline conversion targets, monitoring team performance, identifying development and training needs, and assisting with departmental projects and growth initiatives.
DIMENSIONS
- Working closely with Branch Managers, Sales Progressors, customers, and the Head of Sales Progression
- Supporting multiple brands and regions across the business
PRINCIPAL ACCOUNTABILITIES
- Assisting and working with the department to achieve required prediction and pipeline conversion targets
- Managing, coaching, and developing team members to maximise performance and service delivery
- Conducting staff appraisals, performance reviews, and retention discussions
- Training and developing staff skill sets across the department
- Monitoring team performance and identifying opportunities for improvement and development
- Reporting on departmental figures and auditing files in line with company standards and SLAs
- Liaising with Branch Managers and Regional Sales Directors (RSDs)
- Assisting with departmental projects, growth initiatives, and process improvements
- Managing a personal sales progression caseload while maintaining service standards
JOB CHALLENGES
- Managing teams remotely across home-working and multiple office locations
- Adapting to change and implementing new systems and working practices
- Managing relationships across multiple brands and regions within the business
- Driving continuous improvement in customer service standards across the department
- Balancing leadership responsibilities alongside managing a personal caseload
KEY SKILLS & EXPERIENCE
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to motivate, coach, and develop teams
- Strong organisational and time management skills
- Ability to manage multiple priorities and workloads effectively
- Problem-solving and decision-making capability
- Strong understanding of the property industry and conveyancing process
- Experience in sales progression essential
- Previous team leadership or management experience preferred
ADDITIONAL INFORMATION
- Ability to work from home
- Will be required to travel between the hubs/branches
Basic Salary: £32,000, OTE IRO: £38,000 - £40,000
The Company
At Mortimers Estate Agents we're proud to deliver a professional and personalised service to achieve the best possible outcome for our customers. We are expert property specialists with in-depth local knowledge and we aim to consistently exceed customer expectations. Our mission is to help people move with our team of dedicated, enthusiastic property professionals.
Mortimers have been successfully Helping People Move for over 90 years. Operating in the East Lancashire area, our network of 4 sales and lettings branches together with Fine & Country and specialist departments, Mortgages, Conveyancing, New Homes, Auction and Surveys, are ready to help our customers move.
The Benefits
Sales Progression Team Leader in Blackburn employer: Northern Estate Agencies Limited
Join a leading estate agency in Rossendale, where your creativity as a Property Photographer & Videographer will shine. Enjoy a supportive team culture that values independence and offers numerous employee benefits, including BUPA Healthcare and a generous holiday allowance. With opportunities for professional growth and the chance to make a real impact on clients' property presentations, this role is perfect for those passionate about photography and customer service.
Contact Details:
Northern Estate Agencies Limited Recruitment Team
