Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own customer relationships and ensure their success from onboarding to renewal.
- Company: Join a dynamic startup focused on customer success and innovative technology.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact by helping clients succeed with cutting-edge tech solutions.
- Qualifications: Experience in customer success or technical consulting, with strong analytical and relationship skills.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Customer Success Manager (TCSM) owns post sales customer relationships, outcomes and processes end to end, ensuring onboarding, adoption, and long-term value for assigned accounts. Acting as a trusted technical advisor, the TCSM partners closely with customers and is responsible for their successful onboarding, adoption, and long-term value realisation. This role bridges customer needs with internal teams, driving retention, renewals, and expansion while proactively identifying and mitigating technical and business risks. The TCSM collaborates cross-functionally with Solutions Engineering, Service Operations, Product, Engineering, and Sales to deliver exceptional customer outcomes throughout the customer lifecycle.
YOUR RESPONSIBILITIES
- Serve as the primary post-sales technical and strategic point of contact for assigned customers
- Lead structured onboarding plans, coordinating with cross-functional stakeholders throughout
- Facilitate regular customer engagements including health check-ins, QBRs and executive level reviews
- Develop, manage, and track customer success plans aligned to customer business objectives and measurable outcomes
- Build and maintain a deep understanding of customer technical environments, architectures and use cases
- Drive product adoption, usage, and time-to-value, tracking success against defined KPIs
- Collect and synthesise customer feedback, advocating for customer needs and informing product, roadmap and process improvements
- Identify churn risks and lead retention efforts
- Own the renewal process and proactively identify expansion and upsell opportunities in partnership with the wider Commercial Team
- Initiate the offboarding process when required, ensuring a professional and structured exit experience
- Act as the first point of technical escalation for customer issues
- Translate customer challenges into clear, actionable technical tickets with appropriate context and priority
- Collaborate closely with Service Operations, Product, and Engineering to drive timely issue resolution of technical and operational challenges
- Proactively identify technical risks or blockers that could impact customer outcomes and communicate them to relevant internal teams
- Maintain accurate customer documentation, success metrics and engagement history to support forecasting and planning
YOUR EXPERIENCE
- Experience in a post sales, customer success or technical consulting role
- Customer focused with a passion for helping clients succeed
- Analytical thinker who can turn data into actionable insights
- Self-starter who thrives in a fast paced, collaborative environment
- Understanding of data centre infrastructure and / or cloud technologies
- Ability to analyse complex problems and develop creative solutions to address customer requirements
- Proactive, relationship oriented and commercially aware
- Understanding of sales processes, client engagement and the ability to articulate the business value of technical solutions
The ideal candidate is a technically strong, customer focused professional who thrives at the intersection of technology, customer success and business outcomes. Along with being comfortable owning post sales technical relationships end to end, from onboarding through renewal, whilst excelling at translating complex customer needs into clear, actionable outcomes. It’s imperative that The TCSM is proactive, commercially aware and collaborative by nature, whilst possessing the ability to build trusted advisor relationships while effectively navigating cross functional teams in a fast moving startup environment.
Technical Customer Success Manager (m/f/d) employer: Northern Data Group
Contact Detail:
Northern Data Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using mock interview tools to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your technical skills! Be ready to discuss specific technologies and solutions you've worked with. We want to see how you can bridge customer needs with our internal teams, so highlight your experience in managing technical relationships.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to ensure your application gets the attention it deserves!
We think you need these skills to ace Technical Customer Success Manager (m/f/d)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Success Manager role. Highlight your experience in post-sales customer relationships and how you've driven successful onboarding and adoption in previous roles.
Showcase Your Technical Skills: Since this role is all about bridging technical needs with customer success, don’t forget to mention your understanding of data centre infrastructure and cloud technologies. We want to see how you can translate complex technical challenges into actionable solutions!
Demonstrate Your Customer Focus: We love candidates who are passionate about helping clients succeed! Share specific examples of how you've built strong relationships with customers and driven retention and renewals in your past roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role right from the start!
How to prepare for a job interview at Northern Data Group
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Be ready to discuss how you've used these metrics in past roles to drive customer outcomes and retention.
✨Showcase Your Technical Knowledge
As a Technical Customer Success Manager, you'll need to demonstrate your understanding of data centre infrastructure and cloud technologies. Prepare examples of how you've tackled technical challenges in previous positions and how you can translate complex issues into actionable solutions for customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of specific situations where you've successfully onboarded a client or resolved a technical issue, and be ready to explain your thought process and actions.
✨Emphasise Collaboration Skills
This role requires working closely with various teams. Highlight your experience collaborating cross-functionally, whether it's with Sales, Engineering, or Product teams. Share examples of how you've facilitated communication and driven successful outcomes through teamwork.