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- Tasks: Help colleagues resolve IT issues quickly and efficiently.
- Company: Join the Northern Care Alliance NHS Foundation Trust, serving over one million people.
- Benefits: Enjoy flexible roles, career growth opportunities, and a comprehensive benefits package.
- Why this job: Be part of a forward-thinking team dedicated to improving lives and delivering high-quality care.
- Qualifications: Experience in IT support and excellent customer service skills are essential.
- Other info: This is a full-time position with a focus on continual improvement.
The predicted salary is between 30000 - 42000 £ per year.
We have a vacancy for a full time Band 3 Service Desk Agent based at the Northern Care Alliance NHS Foundation Trust.
We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers\’ needs.
By joining the NCA group, you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.
The NCA Service Desk team have a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. As a member of this team you\’ll need a relentless focus on customers’ needs and an analytical approach to incident management.
As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values – care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
For further details or informal visits contact: Sabina Patel, Service Desk Manager, Email: Sabina.Patel@nca.nhs.uk, Telephone: 0161 206 4250
Please contact Sabina Patel for any questions around this opportunity by email.
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Service Desk Agent employer: Northern Care Alliance Nhs Foundation Trust
Contact Detail:
Northern Care Alliance Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications used by the Northern Care Alliance. Understanding their tools will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues in the past. Highlighting your ability to communicate effectively with users can set you apart from other candidates.
✨Tip Number 3
Research the Northern Care Alliance's mission and values, particularly their focus on care, appreciation, and inspiration. Aligning your personal values with theirs during discussions can create a strong connection with the interviewers.
✨Tip Number 4
Prepare to discuss your analytical skills and how they can contribute to continual improvement within the Service Desk team. Think of specific instances where your analytical approach led to better outcomes in previous roles.
We think you need these skills to ace Service Desk Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Agent position. Tailor your application to highlight your relevant experience in managing IT issues and providing excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience with IT support, incident management, and customer service. Use specific examples to demonstrate how you've successfully resolved issues and improved processes in past roles.
Showcase Analytical Skills: Since the role requires analytical skills for continual improvement, include examples of how you've used data or feedback to enhance service delivery or resolve complex problems. This will show that you can contribute to the team's goals.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the organisation. Mention the Northern Care Alliance's commitment to care and improvement, and explain how your values align with theirs.
How to prepare for a job interview at Northern Care Alliance Nhs Foundation Trust
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Agent. Familiarise yourself with common IT issues, incident management processes, and the importance of customer service in this role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used analytical skills in previous roles to solve problems or improve processes. Think of specific examples where your approach led to better outcomes for customers.
✨Demonstrate Customer Focus
Highlight your commitment to customer service during the interview. Share experiences where you went above and beyond to meet customer needs, especially in high-pressure situations.
✨Research the Organisation
Learn about the Northern Care Alliance NHS Foundation Trust and its values. Be ready to explain why you want to work there and how you align with their core principles of care, appreciation, and inspiration.
