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- Tasks: Assist with booking and scheduling patient appointments via phone, text, or email.
- Company: Join the Northern Care Alliance NHS Foundation Trust, serving over one million people in Greater Manchester.
- Benefits: Enjoy flexible working options, career development, and a generous annual leave allowance.
- Why this job: Make a real difference in your community while gaining valuable experience in healthcare.
- Qualifications: Confident computer user with excellent communication skills and a passion for customer service.
- Other info: Mix of office and home working after training; Monday to Friday daytime shifts available.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford Royal Hospital / Turnpike House / St James House.
With demand on our services at an all time high the role our department provides has never been more critical.
As a Booking Clerk Your Main Duties Will Cover
Receiving and processing patient referrals
Booking and changing appointments for patients either via a phone call, a text message, or an email
Answering and signposting general enquiries from patients calling our appointments line
To Do This We Need You To
Be confident using a computer and Microsoft Office
Have an excellent telephone manner
Be able to communicate effectively
Strive to give our patients an excellent customer service
Be enthusiastic, confident, and committed
We Will Give You
The chance to make a difference to people in our local communities
A mix of both office and home on a rota basis once training is complete
A range of Monday to Friday daytime shifts
Career development opportunities
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values – care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
For further details / informal visits contact: Name: Gaynor Hulme Job title: Support Manager Email address: Gaynor.hulme@nca.nhs.uk Telephone number: 0161 206 5138
Contact will be available between 9am and 4pm – Mon – Fri #J-18808-Ljbffr
Booking & Scheduling Assistant employer: Northern Care Alliance Nhs Foundation Trust
Contact Detail:
Northern Care Alliance Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking & Scheduling Assistant
✨Tip Number 1
Familiarise yourself with the specific software and tools used in booking and scheduling. Knowing your way around Microsoft Office is essential, so consider brushing up on your skills or even taking a quick online course to boost your confidence.
✨Tip Number 2
Practice your telephone manner by role-playing common scenarios you might encounter in the role. This will help you feel more comfortable and prepared when answering calls from patients and handling their enquiries.
✨Tip Number 3
Research the Northern Care Alliance NHS Foundation Trust and its values. Understanding their commitment to care, appreciate, and inspire will not only help you align your responses during interviews but also show your genuine interest in the organisation.
✨Tip Number 4
Network with current or former employees of the NCA if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Booking & Scheduling Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Booking & Scheduling Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Emphasise your proficiency with Microsoft Office and any previous experience in booking or scheduling.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you have provided excellent customer service in the past and your ability to communicate effectively over the phone and via email.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Northern Care Alliance Nhs Foundation Trust
✨Showcase Your Communication Skills
As a Booking & Scheduling Assistant, effective communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might even want to practice common scenarios you could face on the job, such as handling patient inquiries or booking appointments.
✨Familiarise Yourself with Microsoft Office
Since the role requires confidence in using computers and Microsoft Office, make sure you're comfortable discussing your experience with these tools. You could mention specific tasks you've completed using Excel or Word that relate to scheduling or data management.
✨Emphasise Customer Service Experience
The position demands excellent customer service skills. Be prepared to share examples from your past roles where you went above and beyond to assist customers or patients. Highlight any relevant experiences that showcase your enthusiasm and commitment to providing great service.
✨Research the Organisation
Understanding the Northern Care Alliance NHS Foundation Trust's values and mission can set you apart. Familiarise yourself with their core values of care, appreciate, and inspire, and think about how your personal values align with theirs. This will show your genuine interest in the role and the organisation.
