Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with banking needs and provide exceptional service daily.
- Company: Join Northern Bank, a community-focused bank dedicated to helping small businesses thrive.
- Benefits: Enjoy a flexible schedule and opportunities for growth in a supportive environment.
- Why this job: Be part of a team that makes a real impact on local businesses and communities.
- Qualifications: Customer service experience preferred; strong communication and multitasking skills required.
- Other info: Occasional late nights and Saturdays may be needed.
The predicted salary is between 28800 - 43200 £ per year.
At Northern Bank, banking may be our business, but helping small businesses grow is our passion. Right now, we’re looking for a Personal Banker who understands that operational excellence combined with relationship management is key to helping Northern deliver exceptional service to help those business owners succeed and grow, help our bank continue to flourish, and help our local community continue to thrive.
In this role, you will be responsible for handling all customer sales and service inquiries, including but not limited to, Teller transactions, new account openings, safe deposit access, existing customer servicing needs, and problem resolution. The Personal Banker works to present customers with banking solutions to meet their needs, while ensuring every transaction is completed in accordance with bank policy and regulatory requirements.
PRIMARY FUNCTIONS
- Opens and closes branches
- Signs Official checks in accordance with the transaction amount
- Provides exceptional service to the Bank’s customers regarding daily teller, servicing, and new account transactions; addressing inquiries, understanding/determining needs, and resolving problems
- Processes customer transactions in an efficient, accurate and friendly manner
- Opens new accounts and accesses customer accounts to process online and offline transactions and corrections in an efficient, accurate and friendly manner.
- Accurately balances cash drawer daily
- Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin
- Utilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank’s available products and services
- Consistently meets or exceeds sales goals.
- Provides assistance to other branch employees and assists in training new employees. Follows the Bank’s policies and regulatory requirements
- Account maintenance including but not limited to: foreign and domestic wires, stop payments, address changes, account title changes, etc.
- Follows the Bank’s policies and regulatory requirements
JOB QUALIFICATIONS
- 2 years Teller Manager or CSR experience preferred
- Excellent communication, sales and customer service skills
- Basic math skills and the ability to multitask.
- Strong computer skills, including Word, Excel, teller and platform bank systems.
- Strong customer focus
- High School Degree. Associate degree or higher preferred
- Flexible Schedule. Occasional late nights and Saturdays
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
#J-18808-Ljbffr
Personal Banker (Reading) employer: Northern Bank
Contact Detail:
Northern Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker (Reading)
✨Tip Number 1
Familiarise yourself with Northern Bank's values and mission. Understanding their commitment to helping small businesses grow will allow you to tailor your conversations during interviews, demonstrating that you're aligned with their goals.
✨Tip Number 2
Brush up on your customer service skills, especially in a banking context. Be prepared to discuss specific examples of how you've successfully resolved customer issues or improved service in previous roles.
✨Tip Number 3
Network with current or former employees of Northern Bank. They can provide valuable insights into the company culture and expectations for the Personal Banker role, which can help you stand out during the interview process.
✨Tip Number 4
Stay updated on banking regulations and trends, particularly those affecting small businesses. This knowledge will not only impress your interviewers but also show that you're proactive and well-informed about the industry.
We think you need these skills to ace Personal Banker (Reading)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Personal Banker position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, and banking operations. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales goals and provide exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping small businesses grow and how your skills can contribute to Northern Bank's mission. Provide specific examples of how you've successfully managed customer relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the banking industry.
How to prepare for a job interview at Northern Bank
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Personal Banker. Familiarise yourself with customer service expectations, sales techniques, and the importance of compliance with bank policies. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues, met customer needs, and contributed to a positive banking experience. This is crucial for a role focused on relationship management.
✨Demonstrate Sales Acumen
Be ready to discuss your experience with sales techniques and how you've successfully matched products to customer needs in previous roles. Northern Bank values meeting or exceeding sales goals, so showcasing your ability to drive sales will be beneficial.
✨Ask Insightful Questions
Prepare thoughtful questions about Northern Bank's approach to customer service and community involvement. This shows your genuine interest in the company and its mission, and it can help you stand out as a candidate who aligns with their values.