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- Tasks: Lead the teller line, ensuring top-notch customer service and operational compliance.
- Company: Join Northern Bank, a trusted financial partner since 1960, with over $3 billion in assets.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer relationships and community impact.
- Qualifications: Strong communication and sales skills; banking experience preferred but not essential.
- Other info: Willingness to work at different branches as needed.
The predicted salary is between 28800 - 43200 £ per year.
The primary role of the Branch Operations Specialist is to ensure the operational integrity and compliance for the branch, including both sales and service functions. The Branch Operations Specialist provides direction and leadership to the teller line with emphasis on superior customer service skills, achieving sales goals and teamwork.
ESSENTIAL FUNCTIONS
- Oversees the daily operations of the teller line, emphasizing superior customer service skills.
- Utilises sales techniques and coaches coworkers working behind the teller line to recognise the needs of customers and match those needs to the Bank’s available products and services.
- Performs the typical duties of a teller and assists with platform as needed.
- Opens basic new accounts in an efficient, accurate and friendly manner.
- Assists customers with routine account maintenance and other servicing issues.
- Processes monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency and other daily transactional functions.
- Responsible for analysing the use of branch cash; ensures the branch does not exceed the cash limit set for the branch; maintaining appropriate supply of money for the branch based on legal requirements and business demands; orders and ships cash as needed.
- Under dual control, manages the vault cash and daily activity.
- Under dual control, balances the ATM on a daily basis & ensures it remains stocked, & operating daily.
- Performs audits of all negotiable instruments, cash drawers and other related logs to ensure adherence to defined policies and procedures.
- Responsible for Branch Batch scanning accuracy and quality of transaction tickets.
- Coordinates with Assistant Branch Manager to track, monitor and follow-up on transaction processing errors that impact customer’s accounts, such as non-post; this includes Corrective Action discussions with branch staff (Tellers/SSR’s).
- Performs quality review of all CTR’s and Currency Exchange logs daily.
- Follows the Bank’s policies and procedures and regulatory requirements.
- Willingness to work at other branch locations, as needed.
- Other duties as required.
JOB QUALIFICATIONS
- Excellent communication skills.
- Excellent sales and customer service skills.
- Strong Operational & Organisational skills.
- Demonstrated ability to train, coach, and counsel employees.
- Strong computer skills, including Word, Excel, TellerInsight, IBS Insight for Deposit Origination.
- 3+ years banking experience preferred.
- High School Diploma or Associates Degree preferred.
About Northern Bank & Trust Company: Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realise their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender.
Branch Operations Specialist (Reading) employer: Northern Bank
Contact Detail:
Northern Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Specialist (Reading)
✨Tip Number 1
Familiarise yourself with the specific banking products and services offered by Northern Bank. Understanding these will help you demonstrate how you can effectively match customer needs to the bank's offerings during your interview.
✨Tip Number 2
Brush up on your customer service skills, as this role emphasises superior service. Think of examples from your past experiences where you went above and beyond for a customer, as these stories can really make you stand out.
✨Tip Number 3
Prepare to discuss your experience with operational compliance and cash management. Be ready to explain how you've ensured adherence to policies in previous roles, as this is crucial for the Branch Operations Specialist position.
✨Tip Number 4
Showcase your leadership abilities by thinking of ways you've trained or coached colleagues in the past. This will highlight your capability to lead the teller line and foster teamwork, which is essential for this role.
We think you need these skills to ace Branch Operations Specialist (Reading)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Branch Operations Specialist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant banking experience, customer service skills, and any leadership roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your operational and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed operations or provided excellent customer service in previous positions. Make sure to connect your experiences to the essential functions listed in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Branch Operations Specialist role.
How to prepare for a job interview at Northern Bank
✨Showcase Your Customer Service Skills
As a Branch Operations Specialist, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will show your potential employer that you can maintain the high standards expected at the branch.
✨Familiarise Yourself with Banking Operations
Understanding the daily operations of a bank branch is crucial. Brush up on your knowledge of cash handling, transaction processing, and compliance regulations. Being able to discuss these topics confidently will impress the interviewers and show that you're ready for the role.
✨Prepare for Sales-Related Questions
Since the role involves achieving sales goals, be ready to discuss your experience with sales techniques. Think of specific instances where you identified customer needs and successfully matched them with products or services. This will highlight your ability to drive sales while providing excellent service.
✨Demonstrate Leadership and Teamwork
The position requires leading the teller line and working as part of a team. Prepare to share examples of how you've trained or coached colleagues in previous roles. Emphasising your leadership skills and ability to work collaboratively will resonate well with the interviewers.