Head Receptionist in Leeds

The Head Receptionist is a job-share role that leads the Reception team in providing the highest level of customer care to all callers and visitors to Northern Ballet and Phoenix Dance Theatre and ensure all reception systems and procedures are adhered to. As well as day-to-day reception duties the Reception team are also responsible for Box Office sales, providing administrative support for the facilities team, and signing in dance classes. The Head Receptionist will be a decisive leader who will show initiative and approach the role with positivity and diligence.,

• Manage a team of between 4-6 casual receptionists in delivering the highest standards of customer service to Northern Ballet and Phoenix Dance Theatre
• Manage the rota and staffing requirements of reception and manage the day-to-day activities of the reception team
• Manage room bookings for our Quarry Hill HQ
• Provide general administrative support
• Ensure all financial procedures are adhered to by all members of the reception team
• Actively carry out all general reception duties
• Support the events team in delivering high-quality customer service to clients
• Sell tickets for the Stanley & Audrey Burton Theatre via our box office system and provide information to customers by telephone and in person
• Build events and classes on our box office system in liaison with our Audience and Communications department
  Northern Ballet is a powerhouse for inventive dance, creating and touring narrative dance at various scales nationally and internationally. Bold and confident in our approach, we engage, involve and move our audiences. We reach a diverse range of people through passionate storytelling, a mastery of classical dance technique and an absolute commitment to our leading role as an international ambassador for world-class dance.
• Whether based on tour, or at Northern Ballet HQ in Leeds, a career with us allows you to become part of an ambitious world-class arts organisation., Northern Ballet strives to understand, respect and champion diversity in all its forms. We believe in embracing diversity within our workforce, repertoire and practices and encourage applications from people of all backgrounds and experiences. Please contact us to talk through any access requirements you may need at any stage of the recruitment process so that we can ensure reasonable adjustments are in place. Adjustments could include providing documentation in alternative formats (large print, braille, or audio), adapting the interview environment, or allowing additional time for responses.

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