Communication Specialist Technician 2 - Flagstaff

Overview

The Communication Specialist Technician, under the supervision of the Communication Center Supervisor, is responsible for coordinating air and ground transports, performing office/clerical tasks, and handling preliminary billing. Communications are conducted via phone, radio, verbal, text, and written word. The specialist/technician must be able to work independently and project a positive image as a customer service representative at all times.

Responsibilities

Operations

• Utilize all communication modes to support air and ground operations.
• Gather patient information from various sources.
• Coordinate with clinical crews and notify flight crews, including gathering patient equipment needs and managing arrivals at airports and hospitals.
• Maintain awareness of aircraft/unit locations via radio and land-line communication to ensure safety and efficiency, and to handle diversions or overdue units.
• Notify hospitals and ground transport of estimated times of arrival (ETAs).
• Operate current communication systems proficiently.
• Assist in orienting new Communication Specialists/Technicians.
• Apply navigation techniques, terminology, transport tracking, and map skills.
• Lead shift activities, hold team members accountable, liaise with AOC if needed, and promote excellent customer service.
• Participate in bi-monthly meetings with the Communication Center Coordinator.
• Mentor junior staff and identify competency gaps, collaborating with the Education Committee and Coordinator to address them.
• Perform additional duties as required by management or administrative best practices.
• Respond promptly to all responsibilities, including filling shifts or responding to calls to maintain staffing levels.

Documentation

• Use dispatch software for data entry, reporting, and statistics.
• Obtain prior authorizations and prepare long-distance flight quotes.
• Participate in quality assurance audits of Flight Vector documentation.
• Become a super user of Flight Vector.
• Create and update communication center posts regarding processes and policies.
• Assist in reviewing and editing training materials and procedures.

Compliance/Safety

• Report safety incidents promptly via the Midas/RDE tool.
• Attend safety training and ensure a safe work environment.
• Complete mandatory training modules and stay compliant with regulations and policies.
• Maintain valid certifications and licenses as required.

Qualifications

• Education: High School Diploma or GED required.
• Certifications & Licenses: Approved Flight Dispatch Certification required; Heartsaver or RQI/BLS preferred.
• Experience: EMS/Medical background and dispatching experience preferred; at least 2 years of air medical dispatch experience at Guardian Air Transport preferred. Must be in good standing with GAT, NAH, and the Communications Center, with no corrective actions.
• Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Note: No on-call required.

#J-18808-Ljbffr