Care Coordinator/Area Service Manager - Rathfriland branch

NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting Area Service Managers/Care Coordinators for our Rathfriland branch.

Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate.

We offer our staff:

• Excellent hourly rate
• Mileage paid
• Annual leave on a pro rata basis
• NISCC - Post registration training learning
• On-line learning
• Training academies throughout Northern Ireland
• Practical paid training
• CPD approved certificate for training
• QCF Levels 2, 3 and 5 qualifications
• Internal career progression
• Mentoring arrangements
• Experienced care company with over 50 years in healthcare
• Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)

Job Summary:

• To organise and supervise the delivery of home care support services to Service Users in their own homes.
• To work in a flexible and reliable manner in response to the needs of the service.
• To manage a team of Home Care Assistants.
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
• To ensure that a quality care service is delivered to all Service Users.
• To work within GDPR legislation.

Main Responsibilities:

• Accept, allocate and process referrals for new care packages.
• Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
• Monitor and report changes in Service User condition to key worker.
• Organise and lead staff meetings.
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
• Participate in the out of hours cover rota – excellent on-call rate paid.
• Undertake Service User assessment and risk assessment for Service Users.
• Maintain accurate and confidential records in accordance with company policy.
• Assist with the monitoring and evaluation of service provision.
• Assist Registered Manager in the recruitment of domiciliary care workers.
• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity.
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
• Assist the Registered Manager and Human Resources Manager in processes, when required.
• Provide care package to Service Users in an emergency situation.
• Participate in mandatory training as required.
• Ensure area PMMRs are within company benchmark.
• Ensure Services are managed in compliance with RQIA standards.
• Ensure an effective, safe and well led service delivery.
• Cover the on-call phone on a rota basis.

Qualifications and Training:

• Good general education to include good numeracy and literacy skills.
• Minimum of QCF Level 2 in Health and Social Care.

Experience:

• At least 12 months’ experience in a care setting.
• Experience of coordinating rotas.
• Experience of managing staff.

Registration:

• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
• Requirement Enhanced AccessNI.
• Right to work in UK.

Skills:

• Excellent communication skills, written and oral.
• Ability to respond to sudden changes in service delivery requirements.
• High standard of accuracy.
• Ability to problem solve and exercise judgement.
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work cooperatively and effectively as part of a team.
• Ability to plan and prioritise workload in a highly organised way.

Circumstances:

• Flexibility in working hours to respond to business needs.
• Car driver with vehicle appropriately insured for business use.
• Flexibility to work in other NWCare branches to meet business needs.
• Participate in the out of hours on-call rota.

QCF Level 3 in Health and Social Care or equivalent or above.

Previous experience as an Area Service Manager/Care Coordinator.

Additional NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

NWCare is part of the North West Healthcare Group.