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- Tasks: Monitor quality of care, conduct assessments, and ensure compliance with policies.
- Company: NWCare has been a trusted healthcare provider for over 50 years in the community.
- Benefits: Enjoy flexible working hours and a generous on-call allowance.
- Why this job: Make a real impact in healthcare while growing your skills in a supportive environment.
- Qualifications: QCF Level 3 in Health and Social Care or equivalent; experience in quality monitoring required.
- Other info: Join a company that values diversity and equal opportunity in the workplace.
The predicted salary is between 30000 - 42000 £ per year.
NWCare is one of the leading Domiciliary Care Agencies serving the community in healthcare for well over 50 years. We are expanding our service in the Omagh area and are now recruiting a Quality Monitoring Officer.
JOB SUMMARY
To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company Aims and Objectives. He/she is responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company Health and Safety Policy, staff monitoring and spot checks on behalf of the company.
DUTIES and RESPONSIBILITIES
- To carry out service quality monitoring on behalf of NWCare, including onsite visits and Service User telephone monitoring.
- To attend Service User reviews and contract monitoring reviews.
- To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager.
- To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving under‑performance identified, via a monthly quality monitoring report.
- To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards.
- To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy.
- To promote the Aims and Objectives of NWCare as defined in the company Statement of Purpose.
- To adhere to all company policies and procedures.
- To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation.
- To attend Care Management reviews when required.
- To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes.
- To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times.
- To participate in performance reviews and development planning.
- To work in all areas and locations as business needs dictate.
- To participate in the covering of rotas and hold the on‑call phone as and when required – generous on‑call allowance provided.
- To provide an element of training and education to implement onsite corrective actions with staff.
QCF Level 3 in Health and Social Care or equivalent or above.
Previous experience in monitoring and compliance of quality systems and processes.
Registered with the NI Social Care Council and/or registration with the Nursing Midwifery Council.
Provides evidence of past personal and professional development.
Provides evidence of knowledge of quality assurance systems and RQIA minimum standards.
Competent in Microsoft Office applications.
High standard of accuracy.
Flexible in working hours to respond to business needs.
QCF Level 4/5 in Health and Social Care or equivalent.
Previous experience in the role of Quality Monitoring Officer within healthcare.
Additional
NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.
NWCare is part of the North West Healthcare Group
You can find out more information by visiting the other group member sites.
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Quality Monitoring Officer - Omagh employer: Northern Advisory Council for Further Education
Contact Detail:
Northern Advisory Council for Further Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Monitoring Officer - Omagh
✨Tip Number 1
Familiarise yourself with NWCare's Aims and Objectives. Understanding their mission will help you align your responses during interviews and demonstrate your commitment to their values.
✨Tip Number 2
Network with current or former employees of NWCare. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Stay updated on the latest legislation and best practices in quality monitoring within healthcare. This knowledge will not only enhance your confidence but also show your dedication to maintaining high standards.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your skills in quality monitoring and compliance. Being able to discuss real-life scenarios will make you stand out as a candidate.
We think you need these skills to ace Quality Monitoring Officer - Omagh
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Quality Monitoring Officer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in quality monitoring, compliance, or health and social care. Use specific examples to demonstrate your expertise in these areas.
Showcase Your Qualifications: Make sure to clearly list your qualifications, such as QCF Level 3 or higher in Health and Social Care. If you have additional certifications or training related to quality assurance systems, include those as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for NWCare. Mention your understanding of their Aims and Objectives and how you can contribute to their mission in the Omagh area.
How to prepare for a job interview at Northern Advisory Council for Further Education
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Monitoring Officer. Familiarise yourself with NWCare's policies and procedures, as well as their Aims and Objectives, so you can demonstrate your knowledge during the interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to quality monitoring and compliance. Prepare examples from your past experience that showcase your problem-solving skills and ability to follow up on issues or complaints.
✨Showcase Your Experience
Highlight your qualifications and any relevant experience in health and social care, especially if you have worked as a Quality Monitoring Officer before. Be ready to discuss your familiarity with quality assurance systems and RQIA minimum standards.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about NWCare's approach to quality monitoring and staff development. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
