Quality Assurance Officer (Assessment Delivery)

Contract: Permanent

Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)

This is a hybrid working role, so you’ll need to be able to work from our Head Office 1-2 times per week.

Hours per week: 37

Salary: Up to £29,258 depending on experience

About the role

We're excited to be looking for a Quality Assurance Officer to join our Assessment Delivery team. The Assessment Delivery team ensures external assessments are delivered in line with our policies and reliable results are issued to our learners, upholding high standards of compliance with regulatory requirements. You’ll support centres to deliver external assessment activity effectively and resolve any centre queries and issues in relation to assessment delivery. These actions ensure that learners taking external assessments are not disadvantaged or inappropriately advantaged by any assessment processes and that the integrity of external assessments is maintained.

How you’ll make an impact

• Supporting the Quality Assurance Department to ensure compliance with all regulatory requirements, manage and minimise risk, escalate potential breaches and Adverse Effects notification in a timely manner, and identify potential improvements and efficiency opportunities.
• Providing learner outcomes within Service Level Agreements.
• Training and supporting flexible workers throughout assessment and/or post result windows.
• Accountable for resolving queries/complaints, providing recommendations to address any identified issues or improve processes, and providing root-cause analysis on centre issues when required.
• Responsible for supporting the wider QA strategy by collaborating with the wider team and providing input to reviews, projects, continuous improvement, and developing, implementing, and maintaining QA policies, regulations, and procedures.

We’d love to hear from you if you offer the following

• Knowledge or experience of working in a regulated environment.
• Experience of project management.
• Working within a regulated environment, especially if this was within the education industry.
• Ability to communicate with stakeholders at various levels, as well as customers.
• Experience of working in or knowledge of Education and Qualification regulation (Ofqual conditions) would be beneficial.
• Strong planning and organising skills.
• Competent in presenting findings (report writing, group discussions).

What will we offer you in return

• Annual leave starting at 25 days and increasing up to 30 days with length of service.
• 8 bank holidays and an additional 3 days off during the Christmas closure.
• YOU celebration day to celebrate your birthday or another life event.
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing.
• Learning and Wellbeing fund of up to £200 per year.
• £400 towards any NCFE accredited qualifications per year.
• Up to 20 Volunteering hours per year.
• Flexible working culture with a hybrid working approach.
• Early finish on a Friday at 4:30pm to start your weekend early.
• Health cash plan through Westfield to claim towards health costs such as dental and optical.
• Tech and Home scheme with savings at Currys and IKEA.
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling.
• Pension of up to 9% employer contribution when you contribute 3%.
• Death in service payment worth 4x your salary.

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. With over 170 years of education experience, our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

Equality, Diversity and Inclusion (EDI) statement

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.