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- Tasks: Supervise home care services and manage a team of Community Care Workers.
- Company: Family-run domiciliary care agency with over 50 years of experience.
- Benefits: Flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while leading a dedicated care team.
- Qualifications: Experience in care settings and strong communication skills required.
- Other info: Join a company that values diversity and equal opportunity for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
NWCare is a family run domiciliary care agency serving the community in health care in Northern Ireland for well over 50 years. We are expanding our Omagh branch and are recruiting for an Area Service Manager/Care Coordinator.
JOB SUMMARY
- To organise and supervise the delivery of home care support services to Service Users in their own homes.
- To work in a flexible and reliable manner in response to the needs of the service.
- To manage a team of Community Care Workers.
- To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
- To ensure that a quality care service is delivered to all Service Users.
- To work within GDPR legislation.
MAIN RESPONSIBILITIES
- Accept, allocate and process referrals for new care packages.
- Accept and process changes and amendments to existing care packages.
- Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible.
- Monitor and report changes in Service User condition to key worker.
- Organise and lead staff meetings.
- Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process.
- Undertake Service User assessment and risk assessment.
- Maintain accurate and confidential records in accordance with company policy.
- Assist with the monitoring and evaluation of service provision.
- Assist Registered Manager in the recruitment of community care workers.
- Identify training and development needs within their team of community care workers and ensure induction training for new employees.
- Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity.
- Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
- Assist the Registered Manager and Human Resources Manager in processes, when required.
- Provide care package to Service Users in an emergency situation.
- Participate in mandatory training as required.
- Ensure area PMMRs are within company benchmark.
- Ensure Services are managed in compliance with RQIA standards.
- Ensure an effective, safe and well led service delivery.
- Cover the on-call phone on a rota basis and cover rotas on the ground, as and when necessary.
- The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs.
- You may be required to coordinate other areas of the business, as business needs dictate.
QUALIFICATIONS AND EXPERIENCE
- Good general education to include good numeracy and literacy skills.
- Minimum of QCF Level 2 in Health and Social Care.
- At least 18 months’ experience in a care setting.
- Experience of coordinating rotas.
- Experience of managing staff.
- NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
- Enhanced AccessNI.
- Right to work in UK.
- Excellent communication skills, written and oral.
- Ability to respond to sudden changes in service delivery requirements.
- High standard of accuracy.
- Ability to problem solve and exercise judgement.
- A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
- Ability to work co-operatively and effectively as part of a team.
- Ability to plan and prioritise workload in a highly organised way.
- Flexibility in working hours to respond to business needs.
- Car driver with vehicle appropriately insured for business use.
- Flexibility to work in other NWCare branches to meet business needs.
- Participate in the out of hours on-call rota, covering rota when required, at short notice.
- QCF Level 3 in Health and Social Care, or equivalent, or above.
- Previous paid experience coordinating care.
Additional NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.
NWCare is part of the North West Healthcare Group.
Care Coordinator/Area Service Manager Omagh employer: Northern Advisory Council for Further Education
Contact Detail:
Northern Advisory Council for Further Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator/Area Service Manager Omagh
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NWCare and understanding their values. Think about how your experience aligns with their mission of delivering quality care. We want to see your passion for helping others shine through!
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed teams or coordinated care packages in the past. We love hearing about real-life experiences that demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at NWCare and making a difference in the community.
We think you need these skills to ace Care Coordinator/Area Service Manager Omagh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator/Area Service Manager role. Highlight your relevant experience in care settings and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Experience: When detailing your work history, focus on your experience managing staff and coordinating care. Use specific examples to demonstrate how you've successfully handled similar responsibilities in the past. This will help us see your potential impact at NWCare.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about NWCare and what we stand for.
How to prepare for a job interview at Northern Advisory Council for Further Education
✨Know Your Care Standards
Familiarise yourself with the Domiciliary Care Agencies Minimum Standards and RQIA standards. Being able to discuss how you would ensure compliance during the interview will show that you understand the importance of quality care delivery.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in coordinating rotas and training staff, as this role requires strong leadership and organisational skills.
✨Demonstrate Flexibility and Problem-Solving
Be ready to discuss situations where you've had to adapt quickly to changes in service delivery. This could involve managing unexpected staff shortages or responding to urgent care needs, so think of specific examples to share.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even conduct mock interviews with a friend to boost your confidence.
