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For Companies At a Glance
- Tasks: Manage Degree Apprenticeships and support learners' progress while liaising with employers.
- Company: Dynamic university offering flexible working and a supportive environment.
- Benefits: 25 days holiday, flexible hours, private healthcare options, and professional development opportunities.
- Why this job: Make a real difference in learners' lives while developing your career in education.
- Qualifications: Degree or equivalent experience in managing apprenticeship relations preferred.
- Other info: Join a team focused on digital transformation and innovative learning solutions.
The predicted salary is between 29000 - 35000 £ per year.
About the Opportunity
Location: London / Remote (Hybrid working as per business need, Flexible working options discussed at interview)
Term: Full-time; Permanent
Salary Range: £35,000 – £40,000 per annum (depending on experience)
Reports to: Business Relations Manager (Apprenticeships)
Benefits
- The university supports staff maintaining a good work/life balance and offers flexible working, parental leave opportunities, an Employee Assistance Programme (free confidential advice), optional private medical insurance, season ticket loans, and a cycle‑to‑work scheme.
- 25 days holiday allowance plus winter break 27th to 31st December (excluding Bank Holidays)
- Group life assurance & group income protection
- Pension schemes and optional private healthcare
- Employee Assistance Programme
- Flexible working options
The Role
The Success Manager will play a key role in the successful management of Degree Apprenticeships and other work‑based learning programmes at NU London, acting as the primary liaison between employers and learners/apprentices, ensuring learners progress through their programmes.
Responsibilities
- Support and coordinate employer onboarding, recruitment of learners, and monitor support for delivery.
- Act as the primary contact for learners and employers, ensuring learning can be accessed and programmes achieved.
- Work with Business Development, Operations and QA teams to coordinate delivery of pre‑apprenticeship / apprenticeship programmes.
- Organise support for each learner from outset to completion, ensuring successful progression.
- Ensure completion of termly Tripartite Reviews in line with regulations.
- Monitor off‑job training, assist with action plans and referrals to support services.
- Lead the Final Review, assess evidence, and determine decisions jointly with employer and learner.
- Arrange apprenticeship End Point Assessments as agreed with employer and apprentice.
- Monitor individual progress, identify trends across cohort, and report to Business Relations Manager.
- Identify and evaluate risks to learners or programme success, escalated immediately to the University.
- Respond to feedback, enquiries, issues or complaints promptly.
- Ensure records are fully compliant with University policies and participate in compliance reviews.
Person Specification
Qualifications
- Honours degree or equivalent professional qualification and/or vocational qualification.
Key Skills & Experience
- Experience managing employer and apprenticeship relations preferably within Higher or Further Education.
- Experience using Learner Management System software.
- Strong verbal and written communication skills.
- Relationship management and stakeholder partnership working.
- Professionalism, discretion, and confidentiality.
- Excellent record‑keeping, data protection and GDPR awareness.
- Planning and project management capabilities.
- Time‑management and organisational skills.
- Willingness to undertake continuous professional development.
About Business and Partnership Development & Apprenticeships
Responsible for designing and delivering work‑related learning programmes across the UK and internationally, with a focus on digital transformation, data science, AI and project management.
Enquiries
Informal enquiries may be made to Lynsey Rawbone (contact details available on the application portal).
Application Process
Applications should be made via the Workday link. Include a covering letter (≤1 page) addressing the role criteria and a full CV. All applications must be made in accordance with the specified process. The panel will short‑list on a rolling basis; the post may be closed early if a large number of applications are received. Participation in the equal opportunities section is encouraged but voluntary. Visa sponsorship is not available for this role. All candidates must be able to demonstrate eligibility to work in the UK. Applicants will be required to undergo a basic DBS check.
Success Manager employer: Northeastern University
Contact Detail:
Northeastern University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university through LinkedIn. A friendly chat can give us insider info on the role and help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Success Managers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! During the interview, highlight your experience with employer and apprenticeship relations. We want to see how you can make a real impact in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Success Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the role of Success Manager. Highlight your experience with employer and apprenticeship relations, and show us how you can support learners effectively.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, use your application to demonstrate these. Keep your language clear and professional, and make sure to proofread for any errors.
Highlight Relevant Experience: We want to see your experience managing relationships in education or similar fields. Be specific about your past roles and how they relate to the responsibilities of the Success Manager position.
Follow the Application Process: Don’t forget to apply through our website! Make sure you include both your CV and a tailored cover letter as specified. Following the process helps us keep everything organised and makes your application stand out.
How to prepare for a job interview at Northeastern University
✨Know Your Stuff
Make sure you understand the role of a Success Manager and the specifics of managing Degree Apprenticeships. Familiarise yourself with the responsibilities listed in the job description, such as employer onboarding and learner support. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your experience in managing employer and apprenticeship relations. Think about specific situations where you successfully coordinated programmes or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the university's approach to apprenticeships, how they measure success, or what challenges they currently face. This shows your engagement and helps you assess if the role is the right fit for you.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. The role involves relationship management, so being personable and approachable can set you apart. Show enthusiasm for the position and the impact you hope to make!
