At a Glance
- Tasks: Assist students with queries and support engagement initiatives on campus.
- Company: Join a prestigious university in the heart of London, part of a global network.
- Benefits: Enjoy 25 days holiday, private healthcare options, and professional development opportunities.
- Other info: Dynamic work environment with excellent career growth potential.
- Why this job: Make a real difference in student experiences while gaining valuable higher education insights.
- Qualifications: Degree level education or equivalent experience; customer service skills are essential.
The predicted salary is between 29250 - 29250 £ per year.
About the Opportunity
Location: London, campus-based (full-time)
Term: Full-time; permanent
Hours: 37.5 hours a week (09.00 to 17.30, Monday to Friday)
Salary: Up to £29,250 per annum
Benefits: Generous benefits package including 25 days holiday allowance (33 including Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)
Start: August 2026
Department: Student Engagement
Reports to: Programme Manager
The Student Engagement Assistant would suit a recent graduate who is looking to work in higher education and gain experience in Student operations. As Student Engagement Assistant you will be based at the main student helpdesk on campus “First Point” across both Devon House and PKSN and be the first point of contact for student and community queries. Supporting all student communities you will often be the first person students come to help resolve or direct queries to the relevant resources providing an excellent student experience at all times. Furthermore you will support wider Student Engagement projects and initiatives.
To be successful in this position the role holder will need to develop a good understanding of all areas of the student lifecycle: including learning resources (university systems and platforms), campus facilities and student activities; university policies and procedures, including avenues for support (such as student support, academic advising, and registry).
The role will work both independently and collaboratively, forming strong working relationships with all departments in the University, and maintaining professional relationships with the student community.
Duties and Responsibilities
- Provide accurate guidance about key services and signpost to appropriate departments such as Academic Advising, Events, Finance, Registry, Residence Life, Student Engagement, Student Support, Office of Global Services UK, etc.
- Day-to-day management, including sales and stock control, of the University brand merchandise shop.
- Learn and be confident with all aspects of the campus facilities and amenities and the local area, including welfare facilities, teaching, collaboration and event spaces, technology, study spaces etc.
- Basic assistance to students on navigating key online resources, such as VLE, timetable, Wi-Fi access, Target Connect, attendance technology etc.
- Learn and be confident with university policies and procedures to be able to appropriately signpost students.
- Undertake regular reviews of the First Point queries, taking notice of patterns and proactively making recommendations to relevant departments to address identified gaps in resources or support.
- Actively participate as a member of the wider Student Engagement team, providing general administrative support as required and assigned.
- Work flexibly within the staff body and contribute towards the overall success of the services provided to students.
- Ensure that the highest standard of service excellence is maintained at all times.
- Support on university events, especially those occurring outside of normal operating hours, including evening and weekend events.
This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Person Specification Criteria (Essential / Desirable)
- Educated to degree level, or can demonstrate equivalent experience suitable to this role [E]
- Experience in a student services role in an educational setting [D]
- Experience in a customer service role [E]
- Experience of student activities and events [E]
- Excellent interpersonal and communications skills [E]
- Able to work collaboratively and effectively in a team environment [E]
- A professional, positive and welcoming demeanour [E]
- Ability to deal calmly and effectively with individuals and enquiries [E]
- Ability to build and maintain strong professional relationships [E]
- Excellent organisation skills, keen attention to detail and ability to manage and prioritise a diverse workload [E]
Enquiries
Informal enquiries may be made to Ana Perez, Programme Manager via emailing Ana.Perez@nulondon.ac.uk. However, all applications must be made in accordance with the application process specified.
Application Process
Applications must include a covering letter of no more than one page and a curriculum vitae. Interviews will commence w/c 29th June 2026. Participation in the equal opportunities section is encouraged, but voluntary. Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. This role is not eligible for visa sponsorship.
Position Type: Student Services
Salary Range: Up to £29,250 per annum
Additional Information
About the University: Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces. Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29.
Choose NU London: As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass: 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year). Access to personalised Continuous Professional Development (CPD) plans and opportunities. Support with private medical insurance. Eye test reimbursement. Cycle Scheme vouchers. 24/7 employee assistance/ support via our Employee Assistance Programme. Access to deals and discounts for food & shopping in the local area.
Enquiries: Informal enquiries may be made to: Suzi Broadaway. They can be reached at the following: s.broadaway@northeastern.edu. However, all applications must be made in accordance with the application process specified.
Application process: Applications should be made by 00:00 on the job posting's end date (if applicable). Participation in the equal opportunities section is encouraged, but voluntary. Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae. The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications. Please note all employees of Northeastern University London are required to undergo at least a basic DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London. For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles). Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
Student Engagement Assistant in London employer: Northeastern University
Northeastern University London is an exceptional employer, offering a vibrant work culture in the heart of London that prioritises employee wellbeing and professional growth. With generous benefits including 25 days of annual leave, access to continuous professional development, and a supportive environment for maintaining work-life balance, staff are empowered to thrive both personally and professionally while contributing to an innovative educational experience for students.
StudySmarter Expert Advice🤫
We think this is how you could land Student Engagement Assistant in London
✨Tip Number 1
Get to know the university inside out! Familiarise yourself with all the services and resources available to students. This way, when you’re chatting with potential employers or during interviews, you can confidently show off your knowledge and how you can help enhance the student experience.
✨Tip Number 2
Network like a pro! Attend university events, workshops, and social gatherings. Meeting people in person can lead to opportunities that aren’t advertised. Plus, it’s a great way to build relationships with staff and fellow students who might have insights into the role.
✨Tip Number 3
Practice your communication skills! As a Student Engagement Assistant, you’ll need to be approachable and clear when helping students. Try mock interviews with friends or family to get comfortable talking about your experiences and how they relate to the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities that match your skills and interests.
We think you need these skills to ace Student Engagement Assistant in London
Some tips for your application 🫡
Craft a Stellar Cover Letter:Your cover letter is your chance to shine! Make sure it’s no more than one page and directly addresses the criteria for the Student Engagement Assistant role. Show us your passion for student services and how your experiences align with what we’re looking for.
Tailor Your CV:Don’t just send a generic CV! Tailor it to highlight your relevant experience in customer service and student activities. We want to see how your skills can contribute to enhancing the student experience at NU London.
Be Professional Yet Approachable:When writing your application, strike a balance between professionalism and approachability. We’re looking for someone who can connect with students, so let your personality shine through while keeping it professional!
Apply Early!:We’re shortlisting on a rolling basis, so don’t wait until the last minute! Apply as soon as you can through our website to ensure your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Northeastern University
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the student lifecycle and the services offered at the university. Familiarise yourself with key resources like academic advising and student support, so you can confidently discuss how you would assist students.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for students, be ready to share examples of your customer service experience. Think about times when you resolved issues or provided excellent support, and be prepared to explain how those experiences will help you in this role.
✨Demonstrate Team Spirit
This position requires collaboration with various departments. Highlight your ability to work well in a team by sharing specific instances where you contributed to a group project or supported colleagues. This will show that you can build strong professional relationships.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Student Engagement projects or how the team collaborates on events. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
