Student Engagement Coordinator in London

About the Opportunity

Department: Student Engagement

Location: London Campus

Term: Full-time; Permanent

Salary: £34,680 per annum

Benefits: The university supports staff maintaining a good work/life balance, offers flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

Reports to: Programme Manager

Start: As soon as possible

The role: The Student Engagement Coordinator will be responsible for delivering a range of student activities to enhance the student experience. They will work across all student cohorts — including mobility, undergraduate, postgraduate and short-programme students — and support with detailed planning, organising, and delivery of welcome weeks, co-curricular and extra-curricular programmes for students across all programmes. The person in this role will help to create a vibrant, inclusive learning community that contributes to the overall experience and success of students during their time in London.

This position’s responsibilities include but are not limited to:

• Supporting and organising welcome events
• Organising airport pickups
• Coordinating programme activities such as excursions and trips
• Co-curricular support
• Supporting events that underpin academic programmes
• Collaborating with the Student Union
• Travel arrangement, catering, detailed itineraries and budget management

Duties and Responsibilities:

Welcome & Orientation

Supporting the Student Engagement team in arranging and running welcome week in September, January and Summer. This includes working collaboratively across all departments, creating schedules, preparing and delivering presentations, researching venues, organising catering, preparing orientation materials and packs, collecting and reviewing health and safety procedures for all locations, creating risk assessments etc. Support on airport arrivals and departures with pickups and drop offs which may include work over weekends and evenings.

Student Programming & Events

Design and coordinate regular student programming activities including on and off campus events, day trips, and all associated logistics, ensuring provision is relevant and accessible to students across all cohorts. Plan and support events that connect to and enhance academic programmes, working closely with Programme teams and faculty to align co-curricular activity with programme goals. Work with the global network teams to develop and deliver the traditions and pillars of the London Scholars programme. Attendance at extra-curricular and co-curricular events, including events at the weekend and in the evenings. Contribute to a calendar of annual social and cultural events in collaboration with other departments, such as the Events Team.

Student Union Liaison

Act as a key point of contact between the Student Engagement team and the Student Union, supporting collaborative planning and delivery of student-led initiatives and events. Support the Student Union in communicating and promoting activities to the wider student body, ensuring students across all cohorts are engaged and represented. Attend relevant Student Union meetings as required, feeding back to the Student Engagement team and relevant stakeholders.

Cross-Cohort Student Engagement

Work across all student cohorts — including undergraduate, postgraduate and short summer programme students — to ensure that student life provision is inclusive and appropriately tailored. Be a resource to the university community on cultural awareness, local resources, transport, living in London, etc., ensuring information is relevant to the diverse needs of all student groups. Identify and act on opportunities to build community and connection across different student cohorts.

Student Ambassador scheme

Support the day to day running and coordination of the scheme. Recruitment, onboarding and training of ambassadors. Working and managing ambassadors to deliver events and activities.

Administration & Communications

General administrative duties including: Arranging Oyster cards, updating university platforms, creating and maintaining documents and Sharepoint / student resources. Support the Programme Manager in day-to-day tasks and attend and take notes at meetings and/or working group administration. This may also include supporting the Programme Manager in the running of student schemes and operations. Work with comms manager and team to create Social Media content to promote events, activities and programme newsletter content. Budget management as required, including tracking budgets, processing invoices and expenses.

Other Duties

Foster a positive work environment with a good team spirit, with a high-quality student experience at the forefront of all efforts.

Person specification criteria:

• Undergraduate degree [D]
• Experience with event management related to student activities that enhanced the student experience [E]
• Strong knowledge of London, cultural and tourist activities, business institutions and networks [E]
• Experience working in a university or academic setting [D]
• Experience living, studying, or working abroad or experience working with international students [D]
• Experience with U.S. student demographic is preferable [D]
• Good written communications and strong interpersonal skills to deal with students and staff at various levels [E]
• Excelled organisation skills and attention to detail and ability to prioritise and work under pressure [E]
• Able to work collaboratively and effectively in a team environment [E]
• Ability to adapt quickly (and positively) to changing demands and priorities [E]
• Excellent IT skills, including Excel and Word [E]
• Knowledge in working with design platforms - e.g. Canva [D]

Application process: Applications must include a covering letter of no more than one page and a full curriculum vitae. You may upload your CV and Cover letter as a single document if you are unable to upload them individually. Participation in the equal opportunities section is encouraged, but voluntary. The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications. Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London. Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.