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- Tasks: Manage patient inquiries, appointments, and support the healthcare team.
- Company: Northdown & Dashwood Surgery, a caring and supportive GP practice.
- Benefits: Flexible working hours and a chance to make a difference in patients' lives.
- Other info: Great opportunity for personal growth in a friendly environment.
- Why this job: Join a dedicated team and help improve patient care in your community.
- Qualifications: GCSEs in English and Maths, NVQ in Health and Social Care preferred.
The predicted salary is between 22000 - 26000 £ per year.
Northdown & Dashwood Surgery in Ramsgate is looking for a Care Navigator (receptionist). In this full-time position, you will handle patient inquiries and appointments, liaise with healthcare team members, and perform various administrative tasks.
A good standard of education, particularly GCSEs in English and Maths and an NVQ in Health and Social Care, is essential. The role requires strong customer care, communication skills, and the ability to work both independently and as part of a team. Flexible working hours are expected to accommodate surgery operations.
Care Navigator: Front Desk Specialist at GP Practice in Ramsgate employer: Northdown & Dashwood Surgery
Contact Detail:
Northdown & Dashwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator: Front Desk Specialist at GP Practice in Ramsgate
✨Tip Number 1
Make sure you research Northdown & Dashwood Surgery before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be dealing with patients and healthcare professionals daily. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Don’t forget to highlight your customer care experience during the interview. Share specific examples of how you've handled difficult situations or improved patient satisfaction in previous roles.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're tech-savvy and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Care Navigator: Front Desk Specialist at GP Practice in Ramsgate
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for patients, make sure your application highlights your strong communication skills. Use clear and friendly language to demonstrate how you can effectively handle inquiries and appointments.
Tailor Your CV and Cover Letter: We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific skills and experiences that match the Care Navigator role. Mention any relevant qualifications like your GCSEs or NVQ in Health and Social Care.
Highlight Your Customer Care Experience: This role is all about providing excellent customer care. Share examples from your past jobs where you've gone above and beyond for customers. It’ll show us that you understand the importance of patient satisfaction.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Northdown & Dashwood Surgery
✨Know Your Stuff
Make sure you understand the role of a Care Navigator and the specific duties involved. Familiarise yourself with the GP practice's services and any recent news or changes in healthcare that might affect patient care. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a front desk specialist, communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved conflicts in the past. Practising clear and concise responses will help you demonstrate your ability to communicate well with both patients and the healthcare team.
✨Highlight Your Team Spirit
This role requires working closely with others, so be ready to discuss your experience in team settings. Share specific instances where you collaborated successfully with colleagues or contributed to a positive team environment. This will illustrate your ability to work well independently and as part of a team.
✨Flexibility is Key
Since flexible working hours are expected, be prepared to discuss your availability and willingness to adapt to the surgery's needs. Highlight any previous experiences where you had to adjust your schedule or take on additional responsibilities, showing that you're ready to meet the demands of the role.