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- Tasks: Assist patients with queries, appointments, and administrative duties in a busy GP practice.
- Company: Join a progressive GP practice dedicated to high-quality patient care.
- Benefits: Flexible part-time hours, supportive team environment, and training provided.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: GCSEs in English and Maths; NVQ level 2 in Health and Social Care preferred.
- Other info: Dynamic workplace with opportunities for professional growth and collaboration.
The predicted salary is between 13 - 16 £ per hour.
Please note this position is for Dashwood Medical Centre although cross site working may be expected at times. This is a part-time position with hours to be discussed at interview. We are looking for an enthusiastic Care Navigator (receptionist) for our busy practice. Your role will involve speaking with patients face to face and on the telephone, dealing with their queries, making appointments, liaising with other team members, community services, etc. Registering new patients and various other administrative duties.
Main duties of the job:
- You will need to be flexible, possess a high standard of customer care, good communication skills and the ability to work in a team as well as on your own initiative.
- A good standard of education, experience of working in a GP practice would be an advantage, but training will be provided for an applicant with the appropriate skills.
About us:
We are a busy and progressive GP practice operating across two sites Dashwood Medical Centre and Northdown Surgery which recently have successfully merged to work as one unified team. Together, we provide high quality primary care services to a combined patient population of approximately 25,000. Our multidisciplinary team includes a large number of GPs, advanced nurse practitioners, paramedic practitioners, care home team, practice nurses, and healthcare support staff, all working collaboratively to deliver safe, effective, and compassionate care. We pride ourselves on fostering a supportive, inclusive, and forward thinking working environment, where innovation and professional development are encouraged. Joining our team means becoming part of a dynamic organisation that is committed to continuous improvement and delivering excellent patient care to our local community.
Job responsibilities:
It is the duty of each team member to assist in the smooth running of the Practice; however, this role focuses specifically on reception and administrative duties. It is also the responsibility of each employee to make sure that whoever comes into contact with the practice, either in person or via the telephone, receives the highest standard of respect, courtesy, fairness and professionalism. Currently, the surgery is open from 08:00-18:30 hours on a Monday to Thursday, and Friday 08:00-20:00. Candidates will be expected to be flexible in their working hours. The post holder will not be expected to work more than their contracted hours per week.
Qualifications:
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Margate employer: Northdown & Dashwood Surgery
Contact Detail:
Northdown & Dashwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Margate
✨Tip Number 1
Get to know the practice! Research Dashwood Medical Centre and Northdown Surgery, their values, and their team. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients face-to-face and over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Be flexible and ready to adapt! The job requires a high level of customer care and teamwork, so be prepared to discuss how you've handled changes or challenges in previous roles. Show them you can think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our innovative team at Dashwood Medical Centre.
We think you need these skills to ace Care Navigator in Margate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through. We want to see that you're excited about the role and ready to contribute to our busy practice!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any previous roles in healthcare or customer service that showcase your ability to communicate effectively and work as part of a team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Northdown & Dashwood Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Dashwood Medical Centre and Northdown Surgery. Familiarise yourself with their services, values, and the community they serve. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Care Navigator, you'll be interacting with patients regularly. Prepare examples of how you've successfully communicated in previous roles, whether face-to-face or over the phone. Highlight any experience you have in customer service or healthcare settings to demonstrate your ability to handle queries professionally.
✨Flexibility is Key
The job requires flexibility in working hours, so be ready to discuss your availability during the interview. Think about how you can adapt to the needs of the practice and be prepared to share instances where you've successfully managed changing schedules or priorities in the past.
✨Emphasise Teamwork and Initiative
This role involves working closely with a multidisciplinary team. Be prepared to talk about your experiences working in teams and how you contribute to a collaborative environment. Also, mention times when you've taken the initiative to solve problems or improve processes, as this aligns with the practice's commitment to continuous improvement.