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- Tasks: Assist patients with queries, appointments, and administrative duties in a busy GP practice.
- Company: Progressive GP practice with a supportive and inclusive culture.
- Benefits: Flexible hours, training provided, and opportunities for professional development.
- Other info: Be part of a collaborative environment serving a community of 25,000 patients.
- Why this job: Join a dynamic team making a real difference in patient care.
- Qualifications: GCSEs in English and Maths; NVQ level 2 in Health and Social Care preferred.
The predicted salary is between 23000 - 25000 £ per year.
Please note this position is based at Northdown Surgery although cross site working may be expected at times. This is a full-time position with hours and days of work to be discussed at interview. We are looking for an enthusiastic Care Navigator (receptionist) for our busy practice. Your role will involve speaking with patients face to face and on the telephone, dealing with their queries, making appointments, liaising with other team members, community services etc. Registering new patients and various other administrative duties.
Main duties of the job: You will need to be flexible, possess a high standard of customer care, good communication skills and the ability to work in a team as well as on your own initiative. A good standard of education, experience of working in a GP practice would be an advantage, but training will be provided for an applicant with the appropriate skills.
About us: We are a busy and progressive GP practice operating across two sites Dashwood Medical Centre and Northdown Surgery which recently have successfully merged to work as one unified team. Together, we provide high quality primary care services to a combined patient population of approximately 25,000. Our multidisciplinary team includes a large number of GPs, advanced nurse practitioners, paramedic practitioners, care home team, practice nurses, and healthcare support staff, all working collaboratively to deliver safe, effective, and compassionate care. We pride ourselves on fostering a supportive, inclusive, and forward thinking working environment, where innovation and professional development are encouraged. Joining our team means becoming part of a dynamic organisation that is committed to continuous improvement and delivering excellent patient care to our local community.
Job responsibilities: It is the duty of each team member to assist in the smooth running of the Practice; however, this role focuses specifically on reception and administrative duties. It is also the responsibility of each employee to make sure that whoever comes into contact with the practice, either in person or via the telephone, receives the highest standard of respect, courtesy, fairness and professionalism. Currently, the surgery is open from 08:00-18:30 hours on a Monday to Thursday, and Friday 08:00-20:00. Candidates will be expected to be flexible in their working hours. The post holder will not be expected to work more than their contracted hours per week.
Person Specification: Qualifications GCSE grade A to C in English and Maths Qualified to NVQ level 2 in Health and Social Care Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Kent employer: Northdown & Dashwood Surgery
Contact Detail:
Northdown & Dashwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Kent
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Northdown Surgery and Dashwood Medical Centre. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be interacting with patients all day. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle queries like a pro.
✨Tip Number 3
Show off your flexibility! Since the role requires adaptability, think of examples from your past experiences where you've had to adjust to changing situations. This will demonstrate that you're ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Care Navigator in Kent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you're excited about the role and ready to contribute to our busy practice.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or healthcare. We love seeing how your skills align with what we do at Northdown Surgery!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Northdown & Dashwood Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Northdown Surgery and Dashwood Medical Centre. Familiarise yourself with their services, values, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Care Navigator, you'll be interacting with patients regularly. Prepare examples of how you've effectively communicated in previous roles, whether face-to-face or over the phone. Highlight any experience you have in customer service or healthcare settings to demonstrate your ability to handle queries professionally.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility and teamwork. Be ready to discuss situations where you've adapted to changing circumstances or worked collaboratively with others. This could include examples from previous jobs, volunteer work, or even group projects during your education.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or opportunities for professional development. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.