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- Tasks: Lead technical contact for major customer accounts and drive quality improvements.
- Company: Join a dynamic team focused on customer satisfaction and quality standards.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Opportunity to work cross-functionally and enhance your professional skills.
- Why this job: Be the voice of quality and influence key customer relationships.
- Qualifications: Experience in quality roles within food, pharmaceutical, or nutraceutical sectors.
Location: Gainsborough
Salary: £42,000 – £48,000
About the Role
We are recruiting on behalf of our client for a newly created Customer Technical Manager position. This is a key role within the technical team, focused on managing and developing the business’s largest and most strategically important customer account. It offers a strong opportunity to influence quality standards, strengthen customer relationships, and drive continuous improvement across the site. Reporting to the Site Technical Manager, you will act as the primary technical contact for the customer, ensuring expectations are consistently met and exceeded.
Key Responsibilities
- Act as the lead technical contact for the business’s largest customer account
- Build and maintain strong relationships with customer technical and quality teams
- Manage customer audits, visits, and reporting requirements
- Ensure compliance with customer standards, specifications, and retailer codes of practice
- Investigate and respond to customer complaints, driving root cause analysis and corrective actions
- Support site teams in aligning processes with customer expectations
- Monitor KPIs and identify opportunities for continuous improvement
- Work cross-functionally with production, technical, and NPD teams
- Involved in internal audits and testing, supporting the factory facing quality teams.
About You
- Proven experience in a quality or technical role within food, pharmaceutical, or nutraceutical manufacturing (experience in at least one is essential)
- Demonstrated experience managing retailer accounts and a strong understanding of retailer expectations
- Strong knowledge of quality systems, audits, and compliance standards
- Excellent communication and stakeholder management skills
- Confident working with customers and representing the business externally
- Detail-oriented with a proactive, problem-solving mindset
If you’re an experienced quality professional looking for a customer-facing role with real influence and visibility, please get in touch to learn more.
Customer Technical Manager employer: Northbridge 75 Ltd t/a Silven Recruitment
Contact Detail:
Northbridge 75 Ltd t/a Silven Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Technical Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its key customers. Understand their quality standards and how you can contribute to meeting and exceeding those expectations. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your communication skills! As a Customer Technical Manager, you'll need to build strong relationships with various stakeholders. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Customer Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Technical Manager role. Highlight your experience in quality or technical roles, especially in food, pharmaceutical, or nutraceutical manufacturing. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've managed customer accounts or improved quality standards. Let us know how you can influence and strengthen customer relationships.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, we want to see examples of how you've effectively communicated with customers and teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Northbridge 75 Ltd t/a Silven Recruitment
✨Know Your Customer Inside Out
Before the interview, research the company’s largest customer account. Understand their expectations, quality standards, and any recent news or changes in their operations. This will help you demonstrate your proactive approach and show that you’re ready to build strong relationships.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in quality or technical roles within food, pharmaceutical, or nutraceutical manufacturing. Highlight specific examples where you've managed retailer accounts or dealt with compliance standards. This will illustrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle customer complaints or manage audits. Think of real-life scenarios where you successfully resolved issues or improved processes. This will showcase your problem-solving mindset and ability to drive continuous improvement.
✨Communicate Clearly and Confidently
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your communication skills. Remember, confidence is key when representing the business externally!