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- Tasks: Coordinate and manage operational support services for Northamptonshire Police, ensuring efficient delivery.
- Company: Join the Northamptonshire Police team and contribute to community safety.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference.
- Why this job: Be part of a vital service that supports police operations and community safety.
- Qualifications: Strong organisational skills and ability to manage multiple processes effectively.
- Other info: Dynamic role with opportunities for professional growth and networking.
The predicted salary is between 36000 - 60000 £ per year.
Place of Work: FHQ or any location as determined by the Force
Hours of Work: hours per week
Purpose of the Job: To be responsible for all the processes associated with the implementation, delivery and decision making tasks of the Northamptonshire Police Vehicle Recovery Scheme, Alarms Management, Boarding Up and Key Contacts, ensuring that income generation is achieved in line with Force targets set, and an effective and efficient service is provided and maintained for the Force.
Main Responsibilities:
- To implement all the processes of the Operational Support Services, in accordance with the NPCC guidelines and Force policies, in relation to all four schemes that the department is managing, and be a focal point for the Force and outside agencies to those processes, giving advice to officers and staff on the legal issues and their applications.
- To manage the daily transactions of the schemes, and apply the appropriate legislation to all the processes, ensuring that a professional, efficient and effective service is delivered through the use of IT programmes specific to the tasks required.
- To engage in performance monitoring of the four systems, and benchmarking the processes against other Forces, to ensure that best practice is established and maintained, and where appropriate cost-effective improvements are introduced into the Force systems.
- To provide data support and statistics required by the Force and other agencies involved with the schemes, in line with the current Data Protection Legislation, ensuring that accuracy of the processes is maintained.
- To manage the contractors' delivery of the schemes requirements, and ensure they comply with all service level agreements and the terms of their contracts when carrying out activities in relation to Police requests to deliver a service on any of the schemes.
- To undertake training to members of the Force and outside organisations, and deliver presentations when requested, on any of the schemes managed by the department.
- To monitor all the electronic records, and to conduct regular audits of the systems, to ensure that they are completed and closed, and that all financial transactions are managed in accordance with the Northamptonshire Police accounting procedures in a timely manner.
- To manage complaints in line with Northamptonshire Police policy, and investigate them to a satisfactory conclusion, and to answer all correspondence in a timely manner.
- To be multi-skilled in the delivery of all four processes, to maintain a high level of resilience in delivery to the Force, in Vehicle Recovery, Alarms, Boarding Up and Key Contact.
- To ensure that the income generation to the Force is maintained through the delivery of these processes, in line with the Force annual targets, and that all invoices are managed and authorised in accordance with the Forces internal accounting system.
- To attend Regional and National meetings, as required, to ensure that the Force has active participation in relation to the roles defined, and establish a network of contacts, to ensure that progress and development are continually maintained.
Operational Support Services Coordinator in Northampton employer: Northants Police
Contact Detail:
Northants Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Services Coordinator in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and have examples ready that showcase your experience in operational support.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Operational Support Services Coordinator in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Services Coordinator. We want to see how you can contribute to our goals, so don’t hold back!
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that relate directly to the responsibilities listed in the job description. We love seeing how you've managed processes or engaged in performance monitoring before!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Northants Police
✨Know Your Stuff
Make sure you’re familiar with the Northamptonshire Police Vehicle Recovery Scheme and the other services mentioned in the job description. Brush up on relevant legislation and NPCC guidelines, as you’ll likely be asked how you would apply these in real scenarios.
✨Showcase Your Skills
Prepare to discuss your experience with performance monitoring and data management. Think of specific examples where you’ve improved processes or ensured compliance with service level agreements. This will demonstrate your ability to manage the daily transactions effectively.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the role and the team dynamics. This shows your interest and helps you gauge if the environment is right for you.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare examples of how you’ve handled complaints or managed audits in the past. This will highlight your resilience and ability to maintain high standards under pressure.