At a Glance
- Tasks: Assist patients and provide excellent service over the phone in a busy GP practice.
- Company: Friendly GP practice with a supportive team environment.
- Benefits: Flexible working hours, training provided, and a chance to make a difference.
- Other info: 20 hours per week with opportunities for growth and development.
- Why this job: Join a caring team and help patients access vital healthcare services.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not required.
The predicted salary is between 12000 - 16000 € per year.
An excellent opportunity has arisen for a Telephone Patient Services Advisor to join a friendly and busy GP Practice.
Responsibilities
- Assist in offering general assistance to the Practice Team.
- Project a positive and friendly image to patients and other visitors via the telephone.
- Receive calls, assist and direct patients in accessing the appropriate service or healthcare professional.
- Work well under pressure and maintain a courteous, efficient and effective approach.
- Be flexible and willing to work mornings, afternoons and evenings, plus holiday and sickness cover.
Qualifications
- Motivated and enthusiastic with excellent communication, organisational and IT skills.
- Ability to work well under pressure.
- Previous experience working in a contact or call centre/GP surgery is an advantage, though training will be provided.
Working Hours
20 hours per week.
Telephone Patient Services Advisor employer: Northants GP
Join our dedicated team at a vibrant GP Practice where we prioritise patient care and employee satisfaction. We offer a supportive work culture that values flexibility, with opportunities for professional growth and development in the healthcare sector. Enjoy a rewarding role that allows you to make a meaningful impact on patients' lives while working in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Patient Services Advisor
✨Tip Number 1
Make sure you research the GP practice before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend to get comfortable with answering calls and directing patients effectively.
✨Tip Number 3
Be ready to showcase your flexibility. The job requires working various hours, so be prepared to discuss your availability and how you can adapt to the practice's needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about the position.
We think you need these skills to ace Telephone Patient Services Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can project a positive image to our patients.
Tailor Your Application:Make sure to tailor your application specifically for the Telephone Patient Services Advisor role. Highlight any relevant experience you have, especially in customer service or healthcare settings. This will show us that you understand what the job entails and that you're genuinely interested.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and what we stand for.
How to prepare for a job interview at Northants GP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telephone Patient Services Advisor. Familiarise yourself with the key tasks like assisting patients and directing calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will show that you can maintain a friendly and professional tone, even when things get busy.
✨Demonstrate Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability. Highlight any past experiences where you adapted to changing schedules or took on extra shifts. This will reassure them that you're committed and willing to go the extra mile when needed.
✨Prepare for Common Scenarios
Think about common scenarios you might face as a Telephone Patient Services Advisor, such as handling difficult calls or managing multiple inquiries at once. Prepare responses that showcase your problem-solving skills and ability to stay calm under pressure. This will help you stand out as a candidate who can handle the demands of the role.
