At a Glance
- Tasks: Assist patients over the phone and maintain a positive practice image.
- Company: Friendly GP practice in Northants with a supportive team.
- Benefits: Flexible shifts, training provided, and a welcoming work environment.
- Other info: Join a busy practice with opportunities for personal growth.
- Why this job: Make a difference in patients' lives while developing your communication skills.
- Qualifications: Strong communication, organisational, and IT skills; experience in call centres is a plus.
The predicted salary is between 12 - 15 € per hour.
Northants GP in the United Kingdom is looking for a Telephone Patient Services Advisor to join their friendly and busy practice. The successful candidate will assist the Practice Team, maintain a positive image for patients, and handle calls efficiently while potentially working various shifts.
Ideal applicants are motivated with strong communication, organizational, and IT skills. Previous experience in a contact or call centre is advantageous but not required as training will be provided.
Part-Time Patient Services Advisor — GP Call Center employer: Northants GP
Northants GP is an excellent employer that values its staff and fosters a supportive work culture, making it an ideal place for those seeking meaningful employment in healthcare. With flexible part-time hours, comprehensive training, and opportunities for personal growth, employees can thrive while contributing to the well-being of their community. Join a dedicated team where your efforts are recognised and appreciated, all within a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Patient Services Advisor — GP Call Center
✨Tip Number 1
Make sure to research Northants GP and understand their values and services. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively. This will demonstrate that you can handle the busy environment at the GP call centre.
✨Tip Number 4
Don't forget to apply through our website! We want to make it easy for you to get noticed, so submitting your application directly helps us keep track of all candidates and gives you a better chance of landing that interview.
We think you need these skills to ace Part-Time Patient Services Advisor — GP Call Center
Some tips for your application 🫡
Show Your Communication Skills:Since the role is all about handling calls and assisting patients, make sure to highlight your communication skills in your application. We want to see how you can maintain a positive image for our patients right from the get-go!
Be Organised:As a Patient Services Advisor, you'll need to juggle various tasks. In your written application, demonstrate your organisational skills by mentioning any relevant experiences or methods you use to stay on top of things. We love a well-organised candidate!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the job description. We appreciate when applicants show they’ve done their homework and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Northants GP
✨Know the Role Inside Out
Before your interview, make sure you understand what a Telephone Patient Services Advisor does. Familiarise yourself with the responsibilities mentioned in the job description, like assisting the Practice Team and handling calls efficiently. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, prepare to showcase your ability to convey information clearly and effectively. Think of examples from your past experiences where you successfully handled difficult conversations or provided excellent customer service. This will highlight your fit for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios you might face as a Patient Services Advisor. Practice how you would handle a frustrated patient or manage multiple calls at once. This will show that you can think on your feet and are ready for the fast-paced environment of a GP call centre.
✨Demonstrate Your IT Savvy
Even if you don’t have direct experience in a call centre, being comfortable with technology is crucial. Brush up on any relevant software or systems you might encounter. Mention any previous roles where you used IT skills, as this will reassure them that you can adapt quickly during training.
