At a Glance
- Tasks: Support homeless households by managing temporary accommodation and coordinating essential services.
- Company: North Northamptonshire Council, committed to transforming lives and communities.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Join a vibrant workplace that values inclusivity and offers excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Two years of customer-focused experience with strong communication and problem-solving skills.
The predicted salary is between 34434 - 36163 £ per year.
The Council's Temporary Accommodation Team is responsible for the allocation, letting and management of a range of emergency and temporary accommodation solutions to homeless households including those with vulnerabilities and complex needs. It must also ensure that homeless households living in temporary accommodation are safe and supported, and able to move on from temporary accommodation to alternative suitable accommodation as quickly as possible.
Working within the Accommodation Service, the Temporary Accommodation Officer will work alongside other Temporary Accommodation Officers to support those living in temporary accommodation and ensure their temporary homes are safe and suitable for their occupation. This will include handling enquiries, providing a responsive duty service, letting accommodation, visiting homeless households, and working with partner services and organisations to coordinate support to address any health, wellbeing and support needs.
With a minimum of two years relevant work experience in a customer focused environment you will also have excellent communication skills and be a skilled negotiator and problem solver. This is a busy role, in a fast paced environment so the successful candidate will also need to be able to meet deadlines, prioritise their workload, and work as part of an incredible team. The role will be based full time in the office across North Northamptonshire.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Temporary Accommodation Officer employer: Northamptonshire Sport
At North Northamptonshire Council, we pride ourselves on being an exceptional employer dedicated to making a positive impact in our community. Our vibrant work culture fosters collaboration and support, offering generous leave entitlements, competitive salaries, and opportunities for professional development within a large unitary council. With a commitment to inclusivity and employee wellbeing, we provide a range of benefits including flexible working arrangements and comprehensive support services, making us an ideal choice for those looking to make a meaningful difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Council's values and recent projects. Show us that you’re not just interested in the role but also passionate about making a difference in the community. Tailor your answers to reflect how you align with our mission.
✨Tip Number 3
Practice your communication skills! As a Temporary Accommodation Officer, you'll need to be clear and supportive. Role-play common scenarios with a friend to boost your confidence and ensure you can handle tricky conversations with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and making a positive impact in the lives of those in temporary accommodation.
We think you need these skills to ace Temporary Accommodation Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in the lives of those in temporary accommodation.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-focused roles. We’re looking for problem solvers and negotiators, so share specific examples that showcase these skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with the Council.
How to prepare for a job interview at Northamptonshire Sport
✨Know Your Stuff
Before the interview, make sure you understand the role of a Temporary Accommodation Officer. Familiarise yourself with the challenges faced by homeless households and the importance of providing safe and supportive temporary accommodation. This knowledge will help you demonstrate your commitment to making a difference.
✨Showcase Your Skills
Highlight your customer service experience and any relevant skills in negotiation and problem-solving. Prepare examples from your past work where you've successfully handled difficult situations or supported vulnerable individuals. This will show that you're not just qualified, but also passionate about the role.
✨Be a Team Player
Since this role involves working closely with other officers and partner services, emphasise your ability to collaborate effectively. Share experiences where you've worked as part of a team to achieve common goals, especially in fast-paced environments. This will illustrate that you can thrive in their dynamic setting.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team's approach to supporting residents or how they measure success in their roles. This shows your genuine interest in the position and helps you assess if the organisation aligns with your values.
