Service Support Officer – Regulatory services in Kettering

We’re looking for an organised, customer‐focused individual who can confidently support a busy Regulatory Services team. The ideal candidate will be a clear communicator with strong administrative skills, able to manage competing demands while maintaining accuracy and professionalism. You should be proactive, adaptable, and comfortable working both independently and as part of a collaborative team.

In this role, you will handle sensitive information, follow established processes, and deliver a consistently high level of service to colleagues, partners, and the public.

• Provide advice and support to individuals and organisations engaging with the service.
• Assist officers and external agencies with Regulatory Services matters as required.
• Ensure all information is accurately recorded and maintained on the relevant databases, in full compliance with Data Protection legislation.
• Understand and appropriately apply the relevant legislation, procedures, and policy requirements associated with the role.

This is a part‐time position, available at either:

• 30 hours per week
• 18.5 hours per week

• Have a generic knowledge of the work of the service to be able to give advice to customers or to direct service requests appropriately to ensure that the customer receives a timely response and a good level of customer care.
• Ensure that all documentation is processed correctly when being sent from or received into the Service, while being sensitive to the requirements of the Data Protection Act, the Freedom of Information Act and prescribed deadlines.
• Ensure a timely and responsive support service to meet customers’ needs both internal and external.
• Undertaking any required service support functions required by the team, including (but not restricted to): managing generic email boxes; receiving service request telephone calls; managing equipment/service ordering and receipting; producing health certificates; taking meeting minutes; producing and sending routine correspondence; updating relevant databases/IT systems and managing information requests. Ensuring that complete and proper digital and physical records are maintained as appropriate relating to all work undertaken.
• Ensure that procedures and processes relating to the administration and support of Regulatory Services are followed.
• Proactively identify with your team areas of improvement to the service which benefit the service, Authority, businesses and/or the public and take steps to implement these.
• Work collaboratively with other teams and support the training and development of colleagues and clients.

• Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
• Comply with the Council’s policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons).
• Understand the councils commitment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care.
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

• 4 GCSE’s or equivalent.

• Working knowledge of the work of Regulatory services.
• Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agencies.
• Effective management of competing demands and tight deadlines.
• Computer literate with experience of using case management systems and Office 365.

• Fluent in spoken and written English.
• Excellent verbal communication and presentation skills.
• Able to produce clear and concise letters for members of the public.
• Able to demonstrate skills in planning and organising.
• Ability to work as part of a team and manage own caseload.
• Self-motivated and able to work with minimum supervision.

• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think! We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).