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- Tasks: Lead and support business processes in Adult Social Care, ensuring high-quality service delivery.
- Company: Join North Northamptonshire Council, a vibrant and inclusive workplace.
- Benefits: Enjoy competitive salary, generous leave, and flexible working arrangements.
- Other info: Be part of a supportive team with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, excellent IT skills, and strong organisational abilities.
The predicted salary is between 29064 - 30024 £ per year.
The Senior Business Support Officer will be responsible for leading, managing and supporting the business process of an individual's journey into Adult Social Care, within the Kettering and Corby Locality Adult Social Care Teams.
Their responsibilities will be:
- To deliver and support high quality standards in relation to the business cycle, information systems, data recording and health and safety within the team service areas.
- To provide complete, proactive administrative support to the work and financial systems.
- To arrange, support and minute various meetings as and when required.
- To organise and assist in the development and maintenance of business processes, to support operational staff and efficient service delivery.
- To raise awareness and knowledge for Business Support Staff, thereby contributing to the quality of service delivery.
- To maintain on a day to day basis the office equipment, information technology and office systems to ensure effective services.
- Ongoing line management of Business Support Officers, including supervisions and monitoring workloads and sickness.
- To participate in the recruitment of new team members and the induction of Business Support staff and facilitate their integration into the workplace.
- To ensure our record and data management systems are maintained to a high standard to enable staff to carry out their duties effectively and ensure Supported Individuals experience a high quality service.
- To support the implementation and use of Information Technology to increase the effectiveness and efficiency of the team.
- To provide an efficient response to requests to undertake the Protection of Property process for our Supported Individuals where required in line with statutory requirements.
- To carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
A full induction and training support will be provided.
You will be educated to GCSE level, or equivalent, particularly including English and Maths. You will have excellent IT skills and be proficient in the use of Microsoft Office applications.
You will have a good understanding of office environments, record maintenance/management to devise and improve team processes. To be able to demonstrate effective supervisory skills. To demonstrate excellent organisational ability including the application of information technology, and demonstrate good written and verbal skills including telephone communication.
You will have the ability to maintain a high level of accuracy and attention to detail with the ability to produce well-presented documents. To be able to plan and allocate work effectively and efficiently, meet deadlines and work in an organised manner.
The ability to travel and attend alternate workplaces periodically, to support your supervised Business Support Officers. Business Mileage will be paid.
You will have excellent organisation skills with the ability to multi-task as a team, and on your own initiative. The ideal candidate will have a creative flair to maximise the use of communication tools, optimise the impact of information sharing across the teams, supporting the teams' agile working styles and working with leadership for solutions to delivering business as usual.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Senior Business Support Officer (Adults Social Care) in Kettering employer: Northamptonshire Sport
Contact Detail:
Northamptonshire Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Support Officer (Adults Social Care) in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in the Adults Social Care field on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show us how your skills align with their mission, especially around customer focus and support.
✨Tip Number 3
Practice your responses to common interview questions. We want to hear about your organisational skills and how you handle multitasking – so have some examples ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Business Support Officer (Adults Social Care) in Kettering
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Business Support Officer role. Highlight your relevant experience in adult social care and any specific skills that match the job description. We want to see how you can contribute to our team!
Show Off Your IT Skills: Since this role requires excellent IT skills, don’t forget to mention your proficiency in Microsoft Office applications. If you've used any specific software related to data management or office systems, give us the details. We love tech-savvy candidates!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-presented documents that demonstrate your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Northamptonshire Sport
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Business Support Officer in Adults Social Care. Familiarise yourself with the key tasks mentioned in the job description, such as managing business processes and supporting operational staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since excellent IT skills are crucial for this position, be prepared to discuss your proficiency with Microsoft Office applications and any other relevant software. Consider bringing examples of documents or reports you've created in the past to showcase your abilities. This will give the interviewer confidence in your technical capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and organisational skills. Think of specific examples from your previous experience where you've successfully managed workloads, improved processes, or supported a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Teamwork and Leadership Skills
As a Senior Business Support Officer, you'll be responsible for supervising others and ensuring effective service delivery. Be ready to discuss your experience in leading teams, mentoring colleagues, and fostering a collaborative environment. Highlight any creative solutions you've implemented to improve communication and efficiency within a team setting.