At a Glance
- Tasks: Support tenants and ensure smooth housing management with a focus on community engagement.
- Company: Join a forward-looking housing service dedicated to creating connected communities.
- Benefits: Enjoy generous leave, pension contributions, and flexible working arrangements.
- Other info: Great opportunities for personal growth and a vibrant working environment.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Bring enthusiasm, good communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
You’ll provide vital day-to-day support to ensure our Housing Management Service runs smoothly and tenants receive a responsive service. Your work will include:
- Acting as a first point of contact for tenants, answering queries quickly and professionally.
- Supporting Housing Officers with tenancy visits, estate inspections and community engagement activities.
- Handling administrative tasks such as Void administration, tenancy paperwork, records and case monitoring.
- Helping tenants access the right services and support when they need it.
- Assisting with cases involving arrears, tenancy issues or safeguarding.
- Contributing to tenant engagement activities and events.
- Building positive relationships with tenants, colleagues and communities.
We’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing. What will you bring to the role:
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Good organisational and communication skills, with an eye for detail.
- A friendly and approachable manner, with the confidence to deal with tenant queries.
- Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).
- A willingness to learn, take on new challenges and support colleagues across the service.
This is an excellent opportunity to develop your career within a large, forward-looking housing service, while helping to create safer, stronger and more connected communities.
We offer a vibrant working environment with:
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Housing Assistant - secondment for 6 months - Internal Applicants Only in Kettering employer: Northamptonshire Sport
Join our dynamic housing service in Corby & Kettering, where we prioritise employee growth and community engagement. With a vibrant work culture that values collaboration and innovation, we offer generous leave entitlements, flexible working arrangements, and a comprehensive benefits package, including a robust pension scheme and wellbeing support. This is an excellent opportunity for motivated individuals to make a meaningful impact while advancing their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - secondment for 6 months - Internal Applicants Only in Kettering
✨Tip Number 1
Get to know the ins and outs of our Housing Management Service. Familiarise yourself with the day-to-day operations and the types of queries tenants might have. This will help you stand out when you chat with us during the interview!
✨Tip Number 2
Show off your people skills! We love candidates who can build positive relationships, so think of examples where you've successfully engaged with others. Whether it's in customer service or community activities, share those stories with us.
✨Tip Number 3
Be ready to demonstrate your organisational skills. We want to see how you handle administrative tasks and manage your time effectively. Bring along any relevant experiences that highlight your attention to detail and ability to juggle multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen on joining our vibrant team and making a difference in the community.
We think you need these skills to ace Housing Assistant - secondment for 6 months - Internal Applicants Only in Kettering
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about making a difference in housing and supporting our tenants.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate good organisational skills, so make sure your writing is easy to read and highlights your relevant experience without unnecessary fluff.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing how your background aligns with what we’re looking for in a Housing Assistant.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Northamptonshire Sport
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Assistant. Familiarise yourself with the day-to-day tasks like handling tenant queries and supporting Housing Officers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves building relationships with tenants and colleagues, be ready to share examples of how you've successfully interacted with people in previous roles. Highlight your friendly and approachable manner, as well as any experience in customer service or community engagement.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with tenant issues or safeguarding cases. Think of relevant examples from your past experiences where you’ve shown resilience and problem-solving skills. This will show your ability to think on your feet.
✨Demonstrate Your Commitment to Learning
Express your willingness to learn and take on new challenges during the interview. Mention any relevant training or courses you've completed, and discuss how you plan to grow within the housing sector. This will align with the company's values of innovation and drive.
