Business Support Officer PART TIME (Safeguarding Adults Team) in Kettering

Our Business Support Officers are very important to us. They perform crucial duties to support the teams they work for. This is an exciting opportunity to join the Safeguarding Adults Team as a PART TIME Business Support Officer. You will be required to carry out specific administration tasks, in order to support the professionals in a busy team.

Applicants will be able to demonstrate good communication skills and be confident on the telephone. You will have a good level of IT skills with a sound knowledge of Word, Outlook and Excel and have a good attention to detail. The successful candidate will be organised and be able to use their own initiative. We need someone who is able to work under pressure and to deadlines and who is friendly and reliable.

The main duties of the role are:

• Answering the phone
• Entering data on the database
• Maintaining spreadsheets
• Taking minutes at meetings

Support will be given on all aspects of the role from both team members and the other BSO’s within other Adult Social Care teams. You will be joining a small team of other BSO's who work to support the Safeguarding Adults Team. We have good training opportunities and you will be working within a supportive and friendly team.

This role is fully office-based at Haylock House, Kettering, working Thursdays and Fridays 9am to 5pm. We may close this vacancy earlier than the advertised closing date if we receive a high number of applications, so we encourage you to apply as soon as possible.

Please note: We are unable to offer visa sponsorship or sponsorship transfers for this role. Applicants must already have the right to work in the UK.

The main duties of the role include:

• Answering telephone calls
• Inputting data into our Adult Social Care database
• Maintaining spreadsheets
• Processing safeguarding referrals
• Sending out outcomes
• Occasional minute taking (full training will be provided)

Working on a rota system, you will be part of a duty team responsible for processing all incoming safeguarding concerns. On non-duty days, you will assist with monitoring the team admin inbox, processing outcomes, taking minutes, and completing other administrative tasks as required.

You’re a highly organised and detail-oriented individual with excellent written and verbal communication skills, including a confident and professional telephone manner. You provide great customer service and build positive working relationships with colleagues and clients alike. You thrive both independently and as part of a team, managing your workload effectively under pressure to meet deadlines.

Our benefits include:

• A competitive salary
• A pension scheme, where we pay a significant contribution on top of your contribution
• Lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.