At a Glance
- Tasks: Support tenants and ensure smooth housing management with a focus on community engagement.
- Company: Join a forward-looking housing service dedicated to creating connected communities.
- Benefits: Generous leave, pension scheme, wellbeing support, and flexible working options.
- Other info: Great opportunities for personal growth in a vibrant work environment.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Enthusiasm, good communication skills, and a willingness to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
You’ll provide vital day-to-day support to ensure our Housing Management Service runs smoothly and tenants receive a responsive service. Your work will include:
- Acting as a first point of contact for tenants, answering queries quickly and professionally.
- Supporting Housing Officers with tenancy visits, estate inspections and community engagement activities.
- Handling administrative tasks such as Void administration, tenancy paperwork, records and case monitoring.
- Helping tenants access the right services and support when they need it.
- Assisting with cases involving arrears, tenancy issues or safeguarding.
- Contributing to tenant engagement activities and events.
- Building positive relationships with tenants, colleagues and communities.
We’re looking for enthusiastic, motivated people who want to make a difference and grow their career in housing. What will you bring to the role:
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Good organisational and communication skills, with an eye for detail.
- A friendly and approachable manner, with the confidence to deal with tenant queries.
- Experience in customer service, administration or housing support (formal housing experience is welcome but not essential).
- A willingness to learn, take on new challenges and support colleagues across the service.
This is an excellent opportunity to develop your career within a large, forward-looking housing service, while helping to create safer, stronger and more connected communities.
We offer a vibrant working environment with:
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Housing Assistant - secondment for 6 months - Internal Applicants Only in Corby employer: Northamptonshire Sport
Join our dynamic housing service in Corby & Kettering, where we prioritise employee growth and community engagement. With a vibrant work culture, generous leave entitlements, and flexible working arrangements, we empower our staff to make a meaningful impact while enjoying a supportive environment. Our commitment to professional development and well-being ensures that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - secondment for 6 months - Internal Applicants Only in Corby
✨Tip Number 1
Get to know the ins and outs of our Housing Management Service. Familiarise yourself with the day-to-day operations and the types of queries tenants might have. This will help you stand out when you chat with us during the interview!
✨Tip Number 2
Show off your people skills! We love candidates who can build positive relationships with tenants and colleagues. Think of examples from your past experiences where you've successfully engaged with others, and be ready to share them.
✨Tip Number 3
Be proactive in your approach. If you see an opportunity to contribute to tenant engagement activities or community events, mention it! We appreciate candidates who are eager to take on new challenges and support their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our vibrant team and making a difference in housing.
We think you need these skills to ace Housing Assistant - secondment for 6 months - Internal Applicants Only in Corby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for housing shine through! We want to see that you’re genuinely excited about making a difference in our communities and helping tenants.
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it’s not directly in housing. We love seeing how your customer service or administrative skills can translate into this role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-organised application speaks volumes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Northamptonshire Sport
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Assistant. Familiarise yourself with the day-to-day tasks mentioned in the job description, like handling tenant queries and supporting Housing Officers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Housing Assistant, you'll be the first point of contact for tenants. Practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully handled customer service situations or resolved queries, as this will highlight your ability to communicate effectively.
✨Demonstrate Your Team Spirit
The role requires working closely with colleagues and engaging with the community. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to team success or supported colleagues, showcasing your commitment to working together to achieve results.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Housing Management Service and the team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation during the interview.
