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- Tasks: Assist in managing community facilities and provide excellent customer service.
- Company: North Northamptonshire Council, dedicated to serving local communities.
- Benefits: Generous leave, pension scheme, flexible working, and professional development opportunities.
- Why this job: Be the face of your community and make a real difference in people's lives.
- Qualifications: Excellent customer service skills and a valid UK driving licence.
- Other info: Join a supportive team with a vibrant work culture and growth potential.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About the role
Do you want be part of a team that inspires change and has the interests of the community at its heart? Working out and about at our community centres and pavilions, assisting our customers to have the best experience when they use our facilities, you will be the customer facing role to meet and greet hirers and ensure they have the best experience in the cleanest and tidiest location.
Who we are:
Here at North Northamptonshire Council, we provide a wide range of services to its residents and the growing number of businesses based locally. As a Council, we are passionate about providing high quality services to our communities, residents, and businesses. This means we need to employ and retain the most talented and dedicated people. As a new unitary authority, we are excited with the opportunity we have in building the Council of the future with our local communities. The Council is creating a “one team” culture which will be central to our future approach and will build the solid foundations needed to drive future service improvement.
What will you be doing?
The Site Assistant team provides a service that allows hirers to use our facilities across North Northamptonshire. Opening and closing sites, as well as cleaning to a high standard and maintaining good health and safety standards.
You will be the face of North Northamptonshire Council for those people using our facilities and you will be providing excellent customer service at all times.
Purpose of the job
Reporting to the Community Facilities Team Leader, this role is to assist in the operational procedures for managing hires and activities within the pavilions, community centres and parks including Ise Valley Pavilion, North Park Pavilion, Northampton Road Pavilion, Rockingham Road Pleasure Park, Counties Community Centre, Rothwell Community Centre, Melton Street Community Centre, Hazelwood Neighbourhood Centre and any other support required across North Northamptonshire. They also ensure health and safety procedures within facilities are followed and provide a clean and safe space for members of the general public. The key aim is to provide an excellent customer service to regular users and hirers of our facilities.
About you
We are looking to recruit an individual who can be flexible with their working hours, as our community centres are open Monday to Sunday between 9am – 10pm. You must be able to drive between sites with a full valid UK driving licence using your own vehicle. With excellent customer service skills, you will be enthusiastic in your role and willing to help our customers where needed. This is a role which will require you to work with community groups and organisations, as well as teams across the directorate who hire our facilities.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
The following content displays a map of the job\’s location.
Community Site Assistant
- Salary Frequency Annual
- Job Reference Ref/102678/7323
- Contract Type Part Time
- Closing Date 05 October, 2025
- Job Category Caretaker
- Location Sheerness House 41 Meadow Road Kettering, United Kingdom
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Community Site Assistant employer: Northamptonshire Sport
Contact Detail:
Northamptonshire Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Site Assistant
✨Tip Number 1
Get to know the community! Spend some time visiting the centres and pavilions where you'll be working. Familiarise yourself with the facilities and the people who use them. This will help you connect better with hirers and provide top-notch customer service.
✨Tip Number 2
Show off your enthusiasm! When you meet potential employers or hirers, let your passion for community service shine through. A positive attitude can make a huge difference in how you're perceived, so be friendly and approachable.
✨Tip Number 3
Network like a pro! Attend local events or community gatherings to meet people involved with the council and other organisations. Building relationships can lead to job opportunities and give you insights into what they’re looking for in a Community Site Assistant.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. This way, you’ll be in the best position to showcase your skills and passion for the role.
We think you need these skills to ace Community Site Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for community service shine through! We want to see how excited you are about helping others and making a difference in our local areas.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the role. Whether it's customer service or working in community settings, we love to see how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Northamptonshire Sport
✨Know the Community
Familiarise yourself with the local community and the specific facilities you'll be working at. Understanding the needs and interests of the community will help you connect better during the interview and show your genuine enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this role is all about ensuring hirers have the best experience possible.
✨Demonstrate Flexibility
Since the role requires flexibility with working hours, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you successfully managed changing schedules or worked in varied environments.
✨Emphasise Health and Safety Awareness
Make sure to mention your understanding of health and safety procedures, especially in a community setting. Discuss any relevant training or experiences that demonstrate your commitment to maintaining a clean and safe environment for users.