At a Glance
- Tasks: Assist in managing community facilities and provide excellent customer service.
- Company: North Northamptonshire Council, dedicated to serving local communities.
- Benefits: Generous leave, pension scheme, flexible working, and professional development opportunities.
- Other info: Join a supportive team with a vibrant work culture and growth potential.
- Why this job: Be the face of your community and make a real difference in people's lives.
- Qualifications: Excellent customer service skills and a valid UK driving licence.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Do you want be part of a team that inspires change and has the interests of the community at its heart? Working out and about at our community centres and pavilions, assisting our customers to have the best experience when they use our facilities, you will be the customer facing role to meet and greet hirers and ensure they have the best experience in the cleanest and tidiest location.
Who we are:
Here at North Northamptonshire Council, we provide a wide range of services to its residents and the growing number of businesses based locally. As a Council, we are passionate about providing high quality services to our communities, residents, and businesses. This means we need to employ and retain the most talented and dedicated people. As a new unitary authority, we are excited with the opportunity we have in building the Council of the future with our local communities. The Council is creating a “one team” culture which will be central to our future approach and will build the solid foundations needed to drive future service improvement.
What will you be doing?
The Site Assistant team provides a service that allows hirers to use our facilities across North Northamptonshire. Opening and closing sites, as well as cleaning to a high standard and maintaining good health and safety standards.
You will be the face of North Northamptonshire Council for those people using our facilities and you will be providing excellent customer service at all times.
Purpose of the job
Reporting to the Community Facilities Team Leader, this role is to assist in the operational procedures for managing hires and activities within the pavilions, community centres and parks including Ise Valley Pavilion, North Park Pavilion, Northampton Road Pavilion, Rockingham Road Pleasure Park, Counties Community Centre, Rothwell Community Centre, Melton Street Community Centre, Hazelwood Neighbourhood Centre and any other support required across North Northamptonshire. They also ensure health and safety procedures within facilities are followed and provide a clean and safe space for members of the general public. The key aim is to provide an excellent customer service to regular users and hirers of our facilities.
About you
We are looking to recruit an individual who can be flexible with their working hours, as our community centres are open Monday to Sunday between 9am – 10pm. You must be able to drive between sites with a full valid UK driving licence using your own vehicle. With excellent customer service skills, you will be enthusiastic in your role and willing to help our customers where needed. This is a role which will require you to work with community groups and organisations, as well as teams across the directorate who hire our facilities.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
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Community Site Assistant
- Salary Frequency Annual
- Job Reference Ref/102678/7323
- Contract Type Part Time
- Closing Date 05 October, 2025
- Job Category Caretaker
- Location Sheerness House 41 Meadow Road Kettering, United Kingdom
Community Site Assistant in Kettering employer: Northamptonshire Sport
North Northamptonshire Council is an exceptional employer dedicated to fostering a vibrant work culture that prioritises community engagement and employee development. With generous leave entitlements, flexible working arrangements, and a commitment to inclusivity, we empower our staff to thrive while making a meaningful impact in the lives of local residents. Join us in building a better future for North Northamptonshire, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Community Site Assistant in Kettering
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Northamptonshire Sport and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Northamptonshire Sport and let us see your personality shine through!
We think you need these skills to ace Community Site Assistant in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Northamptonshire Sport.
Get Familiar with Our Brand:Before applying, take some time to learn about Northamptonshire Sport and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Northamptonshire Sport
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Northamptonshire Sport.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Northamptonshire Sport will surely appreciate.
