Staff - Central Ticket Office (CTO) Administrator in Wellingborough

Be the first point of contact for all categories of Fixed Penalty Notices, from initial receipt of documentation to final conclusion of police action. Assisting the public with queries and complaints. Prepare prosecution files including decision making around; laying of information, issue of summons and administration of Crown Prosecution Service Upgrades, ensuring that cases in the Criminal Justice System may be progressed effectively. To update all relevant parties as to the progress of the case; and inform offenders on the outcome.

MAIN RESPONSIBILITIES

• Generate and maintain computerised records of all Fixed Penalty Notices/HORT (check/offence)/VDRS tickets, undertaking and managing enquiries, updating both internal and external computer systems as required.
• Provide a high level of customer service via all communication channels, both internally and externally, to be accountable for all enquiries ensuring they are dealt with in a timely and professional manner, including complaints and those of a sensitive nature.
• Manage summary file preparation, including the creation of Safer Roads files with a high level of accuracy, examining the evidence, booking Court dates, and compiling Summons/Postal Requisitions.
• Ensure advanced information packs are produced accurately and provided to the Defendant where necessary.
• Interrogate Police National Computer system and authorised Intelligence Systems for offence investigation and evaluation, escalating to the Officer in Case if necessary.
• To secure the dispatch of specified files to the Magistrates’ Clerks Office and that all non-specified files are transmitted to the Crown Prosecution Service.
• Gather and review information for the preparation of Court files, interrogate various systems to ensure accurate data transmission.
• Access the file compilation and determine any further actions required to ensure a Court ready file is produced.
• Providing responsible decision making around diversions.
• Analysing, processing, and arranging offers, working in partnership with course providers from external agencies, undertaking and evaluating all necessary checks.
• Process incoming Crown Prosecution Service upgrade requests, using own judgement to complete necessary enquiries or task full upgrades to the relevant Case Builder.
• Liaise with Courts and professional bodies to process Statutory Declarations, Appeals, Re-opens, Adjournments and Discontinuances ensuring compliance with Legislation and Guidance.
• Gather and analyse information to evaluate all cases using decision making skills for resulting and process all outstanding correspondence, informing necessary parties of the outcomes.
• Provide support and training within Northamptonshire Police around the production and compilation of RTC investigation and files.

ESSENTIAL CRITERIA

• Effective verbal and written communication skills demonstrating an ability to confidently relate to a broad spectrum of people.
• Able to adapt own style and apply varied communication methods, particularly when communicating sensitive information.
• Proven clerical experience gained within a busy office environment with knowledge of windows-based computer applications.
• Experience of working to deadlines and delivering results through effective planning and organising of work and resources.
• Demonstrating by the ability to prioritise own time and workload methodically and accurately, with minimum supervision.
• Ability to make sound decisions within the parameters of procedures and guidance.
• Experience of diverse team working, demonstrated by an understanding how own objectives fit into team objectives and builds effective working relationships with members of own and other teams.
• Neat and methodical with good organisational skills with the ability to pay attention to detail with high degree of accuracy.
• Demonstrate the ability to respond to change in the working environment by showing a willingness to adapt and be flexible in changing circumstances.
• Candidates must demonstrate a high level of awareness of equality, diversity and inclusion appropriate to this role.

DESIRABLE CRITERIA

• Knowledge of Police IT Systems
• Knowledge of Police and Court procedures

Why work for Us?

Northamptonshire Police has real heart. We’re a county force tackling big-city issues, and everyone in our policing family, from frontline officers to police staff, has a part to play in serving our communities by fighting crime and protecting people. If you want an exciting career that offers variety, job satisfaction and the chance to develop and challenge yourself, while improving the lives of others, and all within an organisation that’s forward-thinking and innovative, you’ll find it with us.

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Northamptonshire Police/OPFCC is a Disability Confident Employer – We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme. All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for. All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants. Internal applicants must have line manager support prior to proceeding with an application.

Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers. Although Police internal vacancies are open to OPFCC staff and vice versa, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number. Service with either employer can be carried over as continuous service.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the Police and OPFCC for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure the organisations employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to referral to disciplinary action.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.